Job Opportunities API

NOC Support Technician Overview: Working as a member of a 24/7 support team, the NOC Support Technician will be responsible for monitoring, analyzing, troubleshooting and escalating network related issues. The ideal candidate will have a solid understanding of LAN/WAN networking, problem-solving abilities, and possess strong English oral and written communication skills. Responsibilities and Duties: • Handle the prompt resolution of all escalations and urgent requests from clients in a 24/7 environment. • Provide first level network support and front-line customer support for LAN and Carrier Network issues. • Troubleshoot network connectivity issues across a wide range of devices (routers, switches, and other communication devices). • Monitor the operational support systems to proactively identify service-impacting events. • Escalate problems to the appropriate teams within the company or external vendors as required to achieve resolution. • Utilize network diagrams to support effective troubleshooting. Keep current on industry products and technologies available for communications (e.g. Internet services, protocols and networking equipment). • Utilize ServiceNow and/or Jira to log all requests and activities. • Produce and update process and support documentation. Requirements and Experience: • Strong English Communication skills (oral and written) • Cisco CCNA or equivalent network and routing knowledge • Knowledge of CompTIA A+, Microsoft MCP or Linux skills is desirable • Previous Network Security Experience/Knowledge is an asset Please note that as a member of our 24/7 support team, the NOC Support Technician role involves shift rotation, including night shifts. Benefits: • Vacation and sick leave time: 15 days vacation leave / 15 days sick leave • HMO coverage for up to three of your dependants • Rice Allowance • Medical Cash Allowance • Laundry Allowance