Job Opportunities API

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com http://surveymonkey.com. What we’re looking for Our Onboarding team ensures that our customers achieve their desired outcomes and get value from the solution. This is done by ensuring a successful onboarding period, guiding and assisting in the adoption of the platform, and ultimately guiding customers towards getting the most value from using SurveyMonkey. We do this through customer engagements at essential points in the customer journey. As an Onboarding Specialist for SurveyMonkey Enterprise, you will ensure our Enterprise clients are successfully onboarded to our solution. Your skills in communication, critical thinking, problem-solving, and collaborative work make the difference between a satisfied client and one who is shouting from the rooftops. What you’ll be working on - Onboard clients to satisfy their processes, rules, and other requirements. - Drive accelerated time to value and use of the platform through outreach, monitoring of customer adoption, and feature promotion. - Gather client goals with the product and ensure the client is set up to meet those goals beyond the onboarding journey. - Work with technical solutions managers regarding our requirements for integrations, single-sign-on, and more. - Manage multiple accounts, deadlines, and milestones while ensuring departmental Service level agreements are met. - Track and communicate client issues, and troubleshoot and resolve problems. We’d love to hear from people with - 2+ years of experience building strong client relationships and effectively managing client expectations. - Are comfortable initiating and engaging in conversations with clients over the phone. - Possess experience in configuring business logic within a web-based platform. - Understand key aspects of the project lifecycle, including defining requirements, reviewing functional specifications, creating and executing test plans, providing user training, and supporting deployment. - Ability to communicate in writing and orally in English at the B2+ level SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Heredia office up to 3 days per week. #LI-Hybrid Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/ to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/, opening new hubs in Costa Rica https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/ and India https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/, c