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Operational Support Engineer

Man Group
CompanyMan Group
CategoryEngineering
LocationSofia
RemoteOn-site (inferred)
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted7 Jul 2026
Last verified30 Jul 2026
SourceEmployer career page (greenhouse)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $228.7 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants  here * As at 31 March 2026   About the Role This role will suit someone looking for a position of real operational ownership. You will be part of a team supporting a large and complex production infrastructure - monitoring systems, triaging incidents, coordinating resolutions with engineering teams, and owning the change management process end to end. The role requires clear, confident communication across all levels of the business, from junior operators to senior stakeholders, and a genuine appetite for building automations that reduce manual effort over time. To support our global operations, this role follows a rotating shift model. You'll work eight-hour shifts (plus a one-hour lunch break) across one of four start times - 08:30am, 10:00am, 3:00pm, or 6:00 pm EET - providing coverage across multiple time zones. Technology and Business Skills Essential : Communication skills are critical; stakeholders range from senior business managers to junior developers and operators, including during high-pressure incidents An eye for detail and a dedication to the responsibilities of the role 3+ years of previous Operations Support experience in a production environment Practical knowledge of ITIL processes: Change Management, Incident Management, and Problem Management Strong working knowledge of the Linux and Windows operating systems Working knowledge of ServiceNow (Incidents, Changes, and Requests) Day-to-day proficiency with Slack as an operational tool Knowledge of Git and Python Willingness to learn and master new skills and technologies Advantageous: Experience with monitoring and alerting platforms, container orchestration (Kubernetes), infrastructure-as-code (Terraform), or PowerShell/Python-based operational automation.   Benefits Modern office located in the OfficeX campus with easy access to transport and amenities Hybrid working model Competitive compensation package 25 days holiday allowance Premium Health insurance Employee Assistance program Referral Bonus Additional days off for long service and volunteering Multisport card Opportunities for professional development including internal tech talks Conference attendance, and engagement with the open-source community Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique pe
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