Job Opportunities API

At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations. How you will contribute to SLM's vision We're on the lookout for a dynamic Operations Driver Success Specialist to strengthen our Operations teams in the Athens Area. In this role, you'll lead our Drivers, providing daily support and training. You'll manage tasks promptly, from handling driver portfolios to analyzing feedback and proposing improvements. Adaptability and self-motivation are crucial in this ever-evolving environment. As an Operations Driver Success Specialist, you'll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries. What you will be doing Serve as a key liaison for our Drivers, offering unwavering support and guidance ( e.g. daily check in, driver's app training,support via chat/calls,merchant support,monitoring driver's route etc) Assist in the warehouse traffic management plan and execution Collaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performance Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure)