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Operations Lead

Augustus
CompanyAugustus
CategoryOperations & Admin
LocationNew York City
RemoteOn-site (inferred)
EmploymentNot stated
LevelLead
SalaryUSD 180k–220k
Posted21 Jul 2026
Last verified31 Jul 2026
SourceEmployer career page (ashby)
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Description
Few people get to build a bank from scratch. Even fewer get to build one at a moment when banking itself is being reinvented. The Dollar is the best product in the history of the world - there is infinite global demand. But International Fintechs and non-US banks are left with two unsatisfying options to access it: Either they build on legacy clearing banks that are slow and unreliable, or they interface with middleware providers that don’t move and hold the dollars directly, but themselves rely on underlying legacy banks. Augustus collapses this stack by combining two things: A real, national bank charter (in organization), and Marble, our proprietary core banking system, built around intelligence, made of code. We are a group of operators, unicorn early employees, ex-founders and people who walked away from degrees because they believe this is an industry and career defining opportunity. We are backed with more than $200M from Peter Thiel's Valar Ventures, Tiger Global, Hummingbird, QED, Creandum, and the founders of Nubank, Ramp, Deel, Circle, Fluidstack, Fuse, and n8n. We are regulated in Europe and live with Euro and Stablecoin clearing today. Now, we are building the US team from the ground up, while continuing to grow rapidly in Europe. THE ROLE As Operations Lead at Augustus, you own one of the core operational domains of the bank end-to-end. Our operations are organized around customer workflows - customer operations, payment operations, fincrime operations - and each domain runs like a product team. The processes, the SOPs, the KPIs, the tooling, the automations, and the agents that run all of that - all yours. We're building a dark bank, a bank that runs mostly autonomously, where operations are designed so the work doesn't emerge in the first place. Legacy banks scale operations with people. We build systems that make the work disappear. Every flow you automate correctly disappears for good. Every flow you patch with headcount compounds the wrong way. You design the system. You set the metrics that prove it works. You build the agents that run it. You work across Operations, Product, Engineering, and Compliance. You report to Joshua, our COO, and you're trusted with every call from day one. YOUR FIRST SIX MONTHS - Months 1-2: Do the manual work yourself. Sit in the queue, run the cases, feel exactly where the process breaks. Take ownership of the domain as it exists today and define the KPIs that will tell you whether the system is working. - Months 3-4: Ship the first wave of automations. Prove the operating model on a live cohort. Drive a measurable lift with the flows you've rebuilt. - Months 5-6: Agents live across the domain. The long tail runs hands-off, humans handle only the highest-risk or knife-edge decisions. Scale the system - not the team. WHO WILL THRIVE AT AUGUSTUS We believe that throwing smart people with high agency at big problems produces the best outcomes. The people who succeed here share the following traits: - Relentless: You can't leave something broken. You don't stop because it got hard or because no one is watching. - Set The Bar: You're harder on yourself than anyone else would be. You don't need external accountability to care about quality. - Shape The Game: You don't wait for a playbook and you don't need one. You walk into genuinely new territory and figure it out. You move before anyone asked you to. - Systems First: You don't solve problems by adding people or effort. You build systems that make the problem smaller. Your first instinct is to automate, not to handle it manually. This role is for you if: - You want to own an operating model, not inherit one. The SOPs, KPIs, escalation paths, tooling: you draft them, defend them, rewrite them when they break. - You've done the work you'd be automating. The best automations come from people who've felt where the process breaks - you go deep into the weeds precisely so you can engineer your
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