Job Opportunities API

This role is responsible for the end-to-end operational delivery of localisation production across the business. It will provide day-to-day oversight of all work in progress, ensuring that resources, workflows, and priorities are aligned to deliver high-quality output for global clients, on time and at scale. The role acts as a key link between Operations, Client Services, and Technology, ensuring that we are working efficiently, maximising capacity, and continually improving how we deliver work. Requirements Key Responsibilities Production & Delivery Oversight Own the day-to-day production delivery of localisation work, ensuring smooth workflows, on-time delivery, and consistently high quality across all departments Maintain clear visibility of all active workstreams, proactively managing risks, bottlenecks, and competing priorities Act as the senior escalation point for operational and production issues, ensuring timely resolution and minimal impact on delivery or client experience Ensure strong alignment between Client Services and Operations, with clear communication of priorities, deadlines, and delivery expectations Resource & Capacity Management Ensure the business has the right level of resource in place at all times to meet demand, across both permanent teams and freelance/contract support Lead resource planning across all localisation teams, shifts, and geographies to optimise utilisation and maintain delivery resilience Work closely with team leads and Head of Departments to balance workload, manage peaks, and maintain sustainable capacity during high-demand periods Oversee recruitment, on boarding, and training of new staff and freelancers to ensure readiness and capability from day one Client Services Partnership Act as a trusted partner to Client Services, providing expert guidance on technical production queries and helping shape practical, deliverable client solutions Support the onboarding of new business by defining workflows, identifying resource requirements, and ensuring operational readiness Collaborate on planning for new clients, territories, and service lines, ensuring a smooth transition into production Workflow, Efficiency & Technology Work closely with the Director of Technology to continually refine and improve production workflows Drive the adoption of automation and system-driven solutions to reduce manual processes, improve efficiency, and support scale-able delivery Identify, evaluate, and implement opportunities for new workflows, tools, and technologies that enhance productivity and quality Ensure production hardware and software environments are optimised in collaboration with Technology leadership Operational Excellence & Standards Ensure all internal production workflows, policies, and security procedures are up to date, clearly defined, and consistently followed Drive best practice across teams, ensuring high standards in training, cross-training, and knowledge sharing Build a culture of continuous improvement, where teams proactively identify and address inefficiencies Leadership & Management Line management of the Senior Technical Operations Account Managers, providing clear direction, support, and accountability Ensure Senior Technical Operations Account Managers are effectively managing their teams, including performance, training, and development Promote strong communication, collaboration, and consistency across teams and locations Report into the Director of Operations on delivery performance, risks, and operational effectiveness Reporting & Commercial Awareness Own resource and capacity reporting, providing clear insight into utilisation, gaps, and upcoming demand Contribute to budget management, ensuring resource decisions balance cost control with delivery quality and reliability Provide data-driven recommendations to improve efficiency, workforce planning, and overall operational perform