Job Opportunities API

Got a sharp eye for detail and a knack for keeping orders moving? We're looking for an Order to Cash (OTC) Officer to be the accuracy engine behind a high-volume, multi-system order process. About the Role Our client is a well-established Australian manufacturing and distribution business supplying major retail, foodservice, and institutional customers nationally. As their OTC Officer, you'll own the order-to-cash process end-to-end — from order entry through to accurate, on-time delivery — working across multiple systems and portals in a fast-paced, transactional environment. What You'll Do Process and monitor customer orders end-to-end across an ERP system and multiple customer/carrier portals (~35 orders a day and growing). Determine and confirm accurate delivery dates/times, and build daily load sheets for carriers across multiple distribution sites. Locate and match customer items within internal systems to keep order fulfilment accurate. Liaise with sales, logistics, and customer service teams to keep every order on track. Maintain accurate data for operational and customer KPIs, and pull light reporting/analytics on request. Support accurate invoicing, help resolve billing queries, and contribute ideas for process improvement. What You'll Bring A solid understanding of order processing / order-to-cash fundamentals. Excellent attention to detail — you double-check the details others miss. Strong communication skills and a proactive, self-starter attitude. Comfort working independently and as part of a small, tight-knit team. Nice to Have Background in customer service, data entry, or order entry/fulfilment — a customer service background looking to grow into order entry is very welcome. Experience in a shared services environment. Exposure to ERP systems (e.g. Microsoft D365) or similar platforms. Comfort using multiple customer-facing systems/portals. Working knowledge of MS Excel. What's In It For You A genuine growth path from customer service into order entry/fulfilment and analytics. Hands-on exposure across multiple systems and platforms. A close, supportive team environment working alongside a Customer Service function. Stability with a well-established, growing business. Call to Action Ready to bring your detail and drive to a high-volume order desk? Apply now — shortlisted candidates will be invited to a single, streamlined panel interview round.