Job Opportunities API

Our Purpose  Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.  About the Role  The Change Manager will play a pivotal role in ensuring the smooth transition from Cherwell to ServiceNow here at Datacom. This role requires expertise in IT Service Management (ITSM), change leadership, stakeholder engagement, and risk mitigation to drive adoption and ensure minimal disruption. Additionally, the Change Manager will evaluate and refine the operating model to optimize efficiencies, align with industry best practices, and leverage ServiceNow’s capabilities to enhance service delivery.  This role can be worked from Auckland, Brisbane or Melbourne Key Responsibilities  Change Leadership & Strategy  Develop and execute a change management strategy aligned with the MSP’s business objectives.  Identify potential risks and resistance and implement proactive mitigation plans.  Define success metrics to measure adoption and effectiveness of the transformation  Stakeholder Engagement & Communication  Collaborate with executives, project teams, IT teams, and end-users to ensure smooth adoption.  Conduct workshops, training sessions, and regular updates to address concerns and ensure buy-in.  Develop clear and consistent communication plans to keep all stakeholders informed.  Process, Operating Model & Technology Transition   Assess the current operating model and identify opportunities for optimization with ServiceNow.  Work alongside technical teams to align the new ServiceNow workflows with business needs.  Recommend process refinements to maximize automation, efficiency, and scalability.  Ensure process documentation and create reference materials for future optimization.  Oversee data migration, system integrations, and testing to ensure seamless operational continuity  Training & Adoption  Design and implement training programs to equip employees with the necessary skills.  Drive user acceptance testing (UAT) and feedback loops to refine the platform post-migration.  Support ongoing improvement initiatives to enhance usability and efficiency.  Required Skills & Experience  Proven experience in Change Management within ITSM environments.  Strong knowledge of ServiceNow and ITIL frameworks.  Demonstrated success in leading large-scale transformations in MSPs.  Extensive hands-on experience in delivery and go-live readiness for large-scale ITSM transformations, including legacy-to-modern platform migrations.  Proven ability to lead cross-functional teams through cutover planning, hypercare execution, and stakeholder alignment to ensure seamless operational continuity.   Expertise in evaluating and adjusting operating models to align with new technologies.  Excellent communication, stakeholder management, and problem-solving skills.  Ability to analyze business processes and align technology solutions accordingly.  Familiarity with Cherwell and understanding of legacy system migration challenges.  Preferred Certifications  ITIL v4 Foundation or higher  ServiceNow Certified Implementation Specialist (not mandatory)  Why Join Us Here at Datacom?    Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.�