Job Opportunities API

Why Wellthy is for you! At Wellthy , we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible. Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery. Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike. We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members. We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.    As our Part-Time Backup Care Support Specialist , your primary responsibility is to deliver a delightful, responsive experience to Wellthy members navigating Back Up Care (BUC) — from booking a care event to resolving questions about reimbursement, providers, and platform issues. You are the first line of support for BUC-related inquiries across email, phone, live chat, and Intercom, and you're equipped with the access, knowledge, and tools to resolve most member and caregiver questions directly. You are not responsible for care sourcing or coordination — that work belongs to our Back Up Care Specialists. Your role is to triage, inform, and resolve what you can using available systems and knowledge resources, and to escalate promptly and clearly to a BUC Specialist when a situation requires active care sourcing, provider negotiation, or specialist judgment (e.g., urgent same-day dispatch, complex policy edge cases, or unresolved caregiver network issues). Your success will be measured by first-contact resolution rate, response time, member and caregiver satisfaction, and the quality and appropriateness of your escalations. You'll also help surface recurring pain points — reimbursement delays, platform bugs, policy confusion — back to leadership so we can fix root causes, not just symptoms.. You will report directly to the Backup Care Manager. To be successful in this role: Payments & Reimbursement: Own front-line resolution of reimbursement status, denial, and payment-timing questions for both members and caregivers. Care Coordination & Urgent Needs: Triage general BUC status and care event questions; immediately escalate urgent same-day/next-day needs and caregiver no-shows to the on-call BUC Specialist. Platform, Account & Policy Support: Resolve day-usage/wallet/account platform issues and confidently answer common policy and taxability questions using available knowledge tools. Pro