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Part-Time Customer Hero

SpotHero
CompanySpotHero
CategoryCustomer Support
LocationChicago
RemoteOn-site (inferred)
EmploymentNot stated
LevelEntry
SalaryNot stated by the employer
Posted15 Feb 2017
Last verified9 Aug 2026
SourceEmployer ATS (smartrecruiters)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
SpotHero is a rapidly growing tech company that’s making life easier for the daily driver. Drivers across the nation use the SpotHero mobile app or website to reserve discounted parking on-the-go or in advance. What will you do? • Become a first impression pro. You'll be the first person customers communicate with when they reach out to us. Ensuring a glorious customer experience will become your number one goal. • Mollify upset parkers and turn them into passionate evangelists. Respond to emails & support issues promptly. • Multi-task. Whether it's helping customers, creating processes, pulling reports, or crafting awesome customer engagement activities, your flexibility, curiosity and organizational skills will be put to the test. • You'll be getting your hands dirty solving problems and making customers fall in love with you. You are: • Organized. You have great follow through on tasks and superior organizational skills. • You're diligent. You don't get overwhelmed easily. Thousands of emails/phone calls each month – No prob! • Chaos-loving. You don't fold under pressure. Rather, you thrive in a fast-paced environment. • Dynamic. You're as charismatic as they come. You embody resilience, drive, and energy that radiates throughout all interactions. • Passionate. You love helping people, you care about your team, and you're driven to enhance your personal growth. • Inquisitive. Innovative and resourceful; constantly looking for ways to improve upon things. Pre-Requisites: • Bachelor's Degree preferred • Minimum 25 hour work week required • Available to work one of the following shifts: Tuesday through Saturday, 1:00-6:00pm  or   Tuesday through Saturday, 6:00-11:00pm What we are offering: • This is a part-time position with hourly pay. • The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere. • A workplace recognized as the Startup of the Year   by Built in Chicago and one of   Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business. Please apple online at: http://grnh.se/bp5xwm1 All your information will be kept confidential according to EEO guidelines.