Job Opportunities API

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Processor A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and Account Managers. Standard duties of a Personal Lines Processor include but are not limited to : • Understanding and following the Cross Basic Procedure Manual. • Understanding and following the Personal Lines Workflow Manual. • Auditing transaction to ensure that the correct Action Codes are being used. • Following up and completing open suspense’s daily. • Running the download reports daily. • Processing the download report which includes reviewing new business, endorsements, renewals, cancellations, and reinstatements for accuracy. • Invoicing all types of download transactions. • Mailing new business letters to clients. • Entering claims acknowledgements as received. • Following up on open claims to ensure that AMS has all updated information regarding claims payouts and whether the claim has been closed. • Processing mail for Producers and Account Managers that don’t require transactions by a licensed agent. • Sort and distribute the mail to Producers and/or Account Managers that need to be handled by a licensed agent. • Auditing new business to make sure workflow has been completed correctly (quote sheets, signed applications, completed checklists, etc.). • Scanning hard files into AMS360. • Organize, set, and maintain priorities. • Working knowledge and/or experience with AMS360 and Microsoft Office (Word, Outlook, Teams). • Understanding the core job responsibilities of Producers and Account Managers. • Perform other duties as assigned. DISCLAIMER : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.