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Polestar Product Genie

Lookers
CompanyLookers
CategoryEngineering
LocationGlasgow
RemoteOn-site (inferred)
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted23 Jul 2026
Last verified12 Aug 2026
SourceEmployer ATS (greenhouse)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.   We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Product Genius (Part‑Time) – Glasgow Silverburn (Polestar) Part‑Time | Permanent  Salary: £12.77 per hour + excellent benefits Hours: 22.5 per week (rota basis) Shifts: 15:00 – 21:00 Monday to Friday 09:30 – 19:00 Saturday & Sunday Why Join Us? Starting with 30 days’ holiday (pro‑rata) Generous retail discounts Pension scheme Enhanced maternity & paternity packages Clear training and progression pathways Comprehensive EV and product training   About the Role We’re looking for an enthusiastic Product Genius to join our Polestar team at Glasgow Silverburn, delivering an exceptional customer experience and helping customers explore the future of electric mobility. As a Product Genius, you’ll be the in‑branch expert — guiding customers through our electric vehicle range, explaining features, supporting test drives, and helping them feel confident and excited about the Polestar brand. This role is customer‑experience focused, not sales‑target driven, but you’ll work closely with the Sales team to support the full journey from enquiry to handover. Our training is designed so that no automotive experience is required. With digital learning platforms, interactive webinars and a buddy system, anyone with strong customer service skills and a passion for learning can thrive. You’ll also have opportunities to support Marketing & Events and Business Development . A full UK driving licence is essential.   Day‑to‑Day Responsibilities Preparing the showroom and vehicles for the day Supporting the Sales team and delivering an outstanding customer experience Acting as a Polestar brand ambassador Communicating with customers via email, phone and in person Organising and accompanying customers on test drives Learning our product range to confidently guide customers to the right vehicle Enhancing the customer journey from enquiry through to delivery Ensuring all paperwork and processes are completed accurately Essential Skills Confident communicator with a positive, customer‑focused approach Willingness to go the extra mile Strong initiative and teamwork skills Full UK driving licence Keen to learn and progress within the automotive environment     Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health – 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added prote