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COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. POSITION OVERVIEW This role will have responsibility for the support of Global Atlantic processing and TPA Oversight of Post Issue policies, procedures, and strategies required for efficient administration of annuity business.  Successful incumbent will partner closely with operational teams, product, compliance, legal, and key vendor partners.  PURPOSE: Supports the establishment of policies, procedures and strategies related to the efficient administration of inforce and claims processing within our annuity business. Ensures timely and accurate processing of Post Issue transactions. Drives continual improvement of the Customer Experience leveraging effective Quality and Audit controls. Analyzes problems impacting business processes and develops both systematic and procedural recommendations to solve Optimizes Global Atlantic’s return, balancing strategic with operational procedures, risks, and expenses. ACCOUNTABILITIES: Collaborates with GA and TPA partners responsible for day-to-day work and escalations related to inforce and claims processing. Monitors service standards to adjust workflows and resources to meet performance standards. Analyzes service workflows and automated technologies to recommend process/system improvements that maximize operating efficiencies Assists in the handling of exceptions, escalations, and complaint cases while weighing company philosophy, compliance, business risks, tax, regulatory ramifications and administrative costs. Supports special projects and system enhancements.  Assists with procedure writing and training as needed. KEY OUTPUTS: Builds and maintains strong working relationships with internal Operations team, TPA, Financial Professionals, other internal departments Develops policies, procedures and training to guide TPA’s servicing of Global Atlantic’s business. Delivers training to both TPA and GAFG customer facing resources. Formulates and implements strategies to ensure timely, accurate and cost-effective customer service and processing KEY RELATIONSHIPS: TPA and Vendor-Provider Management Business Relationship Management Teams Operations teams including New Business, Contact Center, Quality and Risk Internal Audit and Risk management Compliance and Legal IT management   KEY PERFORMANCE INDICATORS: Timeliness and accuracy (meeting or exceeding established performance expectations of the team) Enhanced customer service experience with accuracy, meeting deadlines, demands and emotions Ability to effectively resolve escalated customer demands Ability to recognize and manage confidential and sensitive data Ability to research, detect and report issues posing an unacceptable risk QUALIFICATIONS: Bachelor’s degree or equivalent work experience preferred  5 years of industry experience, life/annuity experience or TPA vendor management experience preferred. Inforce and claims experience strongly preferred. Demonstrated knowledge of operations and process improvement along with strong business acumen and the ability to translate business plans into actionable solutions. Effective verbal and written communication Abil