Job Opportunities API

The Print Quality Associate is responsible for resolving post-print customer concerns, processing replacement orders, and investigating issues to identify root causes. This role ensures products meet quality standards and helps deliver excellent customer experience. Responsibilities: • Communicate directly with customers via email to help resolve post-print issues and handle replacement orders for customers who have encountered issues with their original orders. • Investigate and document the root causes of these replacement orders thoroughly and troubleshoot technical, design, and print errors. • Improve the overall customer experience for customers who have received less-than-perfect products. • Must have excellent written communication and reading comprehension skills. • Strong critical thinking and problem-solving abilities with keen attention to detail. • Must have basic knowledge of Adobe Illustrator and Adobe Photoshop. • Able to work efficiently in a fast-paced environment with minimal supervision. • Works well in a collaborative, team-oriented environment. • Adaptable and flexible, with the ability to switch between tasks as needed. • Willing to work night shifts, weekends, and holidays as required. • Must be open to project-based employment and able to commit to a minimum period of three (3) months. • Amenable to working onsite. • Fresh graduates and undergraduate applicants are welcome to apply. • Must NOT be an active student.