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Job Title: Senior Product Manager Industry: Information Technology / Enterprise Software / IT Service Management (ITSM) Location:  Washington, DC; Client Site Job Status: Full-Time Summary: Our client is seeking a Senior Product Manager to lead the vision, strategy, and execution of an enterprise workflow management platform supporting mission-critical operations. The successful candidate will manage the product lifecycle from strategy through implementation, collaborating with business stakeholders, technical teams, and security partners to deliver scalable, user-centered workflow solutions. This role will drive Agile product development, prioritize initiatives based on business value, and continuously improve platform capabilities and user experience. Key Responsibilities: • Define and manage the product vision, strategy, roadmap, and lifecycle for enterprise workflow management platforms. • Gather, analyze, and document business, functional, and technical requirements from stakeholders. • Translate business requirements into product specifications, user stories, acceptance criteria, and prioritized product backlogs. • Partner with business, IT, security, compliance, and operations teams to develop and deliver IT Service Management (ITSM) workflows and platform capabilities. • Conduct user research, workflow analysis, journey mapping, and product discovery to identify business needs and improve user experience. • Prioritize product features and enhancements based on business objectives, user feedback, data analysis, and key performance indicators (KPIs). • Lead Agile/Scrum product development teams through planning, sprint execution, testing, release, and continuous improvement. • Define and monitor product success metrics and implement improvements based on performance data and customer feedback. • Communicate product strategy, roadmap, priorities, and project status to executive leadership and cross-functional stakeholders. • Balance short-term product delivery objectives with long-term platform strategy and scalability. • Support service desk, incident management, change management, and workflow optimization initiatives. • Manage ongoing product enhancements, platform governance, and operational support activities. • Collaborate with technical teams to ensure secure, compliant, and scalable enterprise solutions. • Perform other related duties as assigned. Required Qualifications: • Bachelor's degree in Information Technology, Computer Science, Engineering, Data Science, or a related field. • Minimum of ten (10) years of professional experience. • Minimum of six (6) years of direct product management experience, including at least three (3) years managing enterprise software platforms. • Experience with enterprise product management and product roadmap development. • Experience gathering requirements, conducting business analysis, and managing product backlogs. • Experience writing user stories and working within Agile/Scrum methodologies. • Strong stakeholder management and cross-functional collaboration skills. • Knowledge of IT Service Management (ITSM) principles and frameworks. • Experience managing service desk/help desk workflows, incident management, and change management processes. • Experience with ServiceNow. • Ability to analyze data and prioritize product initiatives using KPIs and user feedback. • ITIL 4 Foundation Certification, Certified Product Manager, or equivalent certification preferred.