Job Opportunities API

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. As a  Product Support Agent at Super, you will provide expert support across our online software products, ensuring issues are resolved and documented efficiently. Working closely with the wider team, you will support both internally developed products and third-party supplier solutions, collaborating with Helpdesk and IT field teams to maintain service quality and reliability. What the role involves Provide technical support for online software products, whether developed by internal teams or third-party suppliers. Support Helpdesk and IT field teams with product-related queries and escalations. Document product issues and create incident reports. Announce scheduled maintenance and provide necessary support throughout maintenance windows. Update product support procedures to ensure internal and provider SLA provisions are met. Monitor and test product performance on an ongoing basis. Collect product data, analyse it, and produce technical metrics and statistics for market use. What we are looking for Experience in customer and/or product support. Proficiency with Microsoft Office tools. Experience working with issue tracking tools (e.g. Jira, Teamwork, Trello). Fluency in English. Strong communication skills, professionalism, and an affinity for teamwork. Willingness to work in shifts. High levels of adaptability to demanding situations and time constraints. What we offer Medical / Health Insurance Open Annual Leave Employee Assistance Programme Training & Learning Development Transportation 50% discount on Sports/Gyms card Christmas and Easter Allowance Salary sacrifice schemes Additional benefits vary by country and will be shared during the hiring process. About Super We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide. Shaping the Future of Play Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page:  super.xyz/careers   Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA). At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.