Job Opportunities API

WHAT YOU'LL OWN • Monitor inbound and outbound calls, emails, and chat interactions • Evaluate teammate performance against quality standards and company guidelines • Assess demeanor, technical accuracy, customer service delivery, and compliance • Provide clear, constructive, and actionable feedback to teammates and team leads • Identify trends, flag recurring issues, and recommend process improvements • Partner with operations and leadership to continuously raise the bar WHO YOU ARE • 3+ years of experience in a Quality Assurance role in a call center or BPO setting (Required) • Detail-oriented — you catch what others miss, and you do it with care • A confident, empathetic communicator who gives feedback that uplifts, not discourages • Analytical thinker who can spot patterns and translate them into actionable insights • Familiar with QA tools, scorecards, and calibration processes • Self-driven and thrives working independently in a remote environment • Flexible with shifting schedules and committed to consistency WHAT WE OFFER • Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) • Stable internet connection with at least 100 Mbps postpaid • Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent. • For Windows users: Windows 11 OS is required • Noise-Cancelling Headset • Dual Monitor is mandatory • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup