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Recovery Officer - Juba

Inkomoko
CompanyInkomoko
CategoryCustomer Support
LocationJuba
RemoteOn-site (inferred)
EmploymentFull-time
LevelNot stated
SalaryNot stated by the employer
Posted1 Aug 2026
Last verified9 Aug 2026
SourceEmployer ATS (workable)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
ABOUT INKOMOKO Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest investor to refugee entrepreneurs in Africa.  Inkomoko has 900+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. INKOMOKO VALUES All staff at Inkomoko are connected to a shared set of organizational values: ●        Purpose: be solutions-oriented, produce high-quality work, be a global leader. ●        Achievement: push yourself to reach beyond what you previously thought possible.  ●        Improvement: be humble, engage in continuous growth through open & accurate feedback. ●        Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive. ●        We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan. ABOUT THE OPPORTUNITY & RESPONSIBILITIES KEY RESPONSIBILITIES Loan monitoring (40%) ●      Monitor the credit portfolio and evaluate the risk of potential default while recommending recovery solutions ●      Identify and escalate repayment irregularities for further management action ●      Preparation of monthly portfolio report for Management decision ●      Preparation of weekly portfolio reports for credit review meetings ●      Compute weekly PAR report including; product, individuals and SMES PAR analysis ●      Evaluate product performance through collection and data analysis ●      Provide weekly report on turnover on loan accounts ●      Maintain an effective trigger reporting system of credit impairments and propose corrective actions ●      Provides support to Loan officers, loan managers and compliance officers on Non-performing loans ●      Call, visit and send periodic reminders to loan customers on scheduled repayments ●      Conduct post disbursement spot checks on customers to confirm loan performance and utilization ●      Monitoring defaulters' repayments to stop recurrent non-compliance ●      Maintain PAR level in compliance with CBK regulations ●      Follow up with Finance department to reconcile payments received and real time transaction postings ●      Responsible for achieving monthly PAR target ●      Negotiate payment plans with defaulters ●      Initiate receivership process with the lawyer Debt recovery (60%) ●      Monitor allocated portfolio of delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within p