Job Opportunities API

Seasonal WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team! BIG PEAKS, BIGGER PERKS Employee perks: • Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) • + Free Alterra season pass for spouse and dependents 25 & under • 50% off window ticket price at IKON partner resorts • Free access to Alterra Mountain destinations during time off • Free ski-referral letters for employees to use at other mountain resorts during time off • Free friends & family day-ski vouchers (Periodic allotment) • Discounts on Ski & Snowboard Lessons • Discounts on Ski & Snowboard Rentals • Discounts on Gear Tune-Ups • Discounts on Food & Beverage • Discounts at Crystal Mountain Retail shops • Free Crystal branded swag • Pro deals on gear with 100s of brands • Discount Marketplace • Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more • Employee-only Night Skiing events • Employee Housing Available for eligible positions • Accrued paid time off for eligible positions • Group health insurance for eligible positions • 401K benefit and generous match with immediate vesting for all staff members over 18 • Opportunities for growth, advancement, and year-round employment Position Title:  Rental Technician  , Full Time Business Unit:  Rentals Position Reports to:  Rental   & Retail Sr.   Manager , Rental Shop Supervisor Positions Reporting to this Role:  N/A Location:  Crystal Mountain Wage Range :     $20.00 - $ 21. 5 0 Rental Technician is a housing eligible position. RESORT OVERVIEW, CULTURE AND VISION Crystal Mountain is the Pacific Northwest’s premier destination for skiers, snowboarders, and summer adventurers .   We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands . A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty . We are here to shape the future of mountain adventure. We Embrace  Empowerment We Honor  Authenticity We Cultivate  Collaboration We Prioritize  Purpose JOB SUMMARY The Rental Technician   is responsible for   preparing, inspecting, adjusting, and   maintaining   ski and snowboard rental equipment to ensure every guest receives properly fitted, safe, and high-quality gear. This position plays a critical role in delivering an exceptional guest experience by combining technical   expertise   with outstanding customer service. Rental Technicians   are responsible for   accurately fitting equipment based on each guest's height, weight, age, ability level, boot size, and skier type while following industry safety standards and manufacturer specifications. Technicians will obtain and   maintain   Rossignol Ski Binding Certification and demonstrate   proficiency   in binding adjustment, equipment inspection, troubleshooting, and maintenance. This position requires energetic, dependable, and team-oriented individuals who thrive in a fast-paced environment. Team members work collaboratively to meet daily service standards while providing knowledgeable equipment recommendations and   assisting   guests throughout the rental process. Rental Technicians are expected to become experts in ski and snowboard equipment, rental products, and current technologies to help guests select the equipment best suited to their needs. Crystal Mountain values a positive work environment, teamwork, and a passion for snow sports. This role offers the opportunity to work alongside fellow skiers and riders while enjoying scheduled ride breaks throughout the day as business levels allow. Job Requirements: • Excellent customer service skills with a positive, friendly, and professional attitude. • Ability to work effectively in a team-oriented, fast-paced environment. • Ability to obtain and   maintain   Rossignol Ski Binding Certification and accurately adjust ski bindings   in accordance with   manufacturer specifications. • Working knowledge of ski and snowboard equipment or a willingness to learn quickly. • Ability to accurately fit skis, snowboards, boots, helmets, poles, and other rental equipment based on guest measurements, ability level, and industry standards. • Strong attention to detail and commitment to safety when setting up and inspecting equipment. • Basic mechanical aptitude and troubleshooting skills for ski and snowboard equipment. • Ability to   learn   rental software, equipment tracking systems, and point-of-sale applications. • Strong organizational and inventory management skills. • Ability to communicate clearly and professionally with guests and coworkers. • Ability to educate guests on the proper use, care, and return procedures for rental equipment. • Ability to lift and carry up to 50 pounds and move rental equipment throughout the workday. • Ability to stand, bend, kneel, and perform repetitive physical tasks for extended periods. • Ability to work outdoors and indoors in varying winter weather conditions. • Availability to work weekends, holidays, evenings, and peak business periods. • Dependable with excellent attendance and a strong commitment to workplace safety. ESSENTIAL DUTIES • Fit guests with properly sized ski boots, snowboard boots, helmets, skis, snowboards, poles, and other rental equipment. • Select, adjust, and inspect equipment according to guest height, weight, age, ability level, boot size, and skier/rider type while following Rossignol certification standards and company safety procedures. • Perform binding adjustments, equipment inspections, and routine maintenance to ensure all rental equipment meets manufacturer and industry safety standards. • Deliver properly fitted equipment efficiently while providing an exceptional guest experience. • Assist   guests with equipment exchanges, adjustments, and troubleshooting throughout the day. • Explain the proper use, operation, and care of rental equipment, including skis, snowboards, boots, snowshoes, helmets, goggles, and outerwear. • Clearly communicate rental procedures, equipment   return   locations, and end-of-day return expectations. • Maintain   accurate   inventory control and accountability for all rental equipment and assets. • Inspect returned equipment for damage and report maintenance or repair needs. • Assist   with tuning, cleaning, waxing, organizing, and preparing equipment for daily operations. • Maintain clean, organized, and safe workstations, storage areas, and guest service spaces. • Recommend   appropriate equipment   upgrades, High Performance and Demo packages, and rental accessories based on guest needs and current conditions. • Work collaboratively with Rental Cashiers, technicians, supervisors, and other resort departments to ensure efficient guest flow and minimize wait times. • Follow all company policies, safety procedures, and risk management practices. • Provide exceptional customer service by creating a welcoming, efficient, and safety-focused rental experience for every guest. • Perform other duties as assigned. KNOWLEDGE,   SKILL   AND ABILITY REQUIREMENTS • B inding certification test . (in - house testing) • mechanical experience is desir ed   and the ability to   retain   information • Computer program understanding PHYSICAL DEMANDS AND WORKING CONDITIONS • This position   requires us   to work evenings,   weekends   and holidays . • Able to lift, carry, or otherwise move and position a minimum of   4 0 pounds on an occasional basis. • Manual dexterity to   operate   a computer and other common office equipment on a constant basis. • Shoveling snow and keeping the sundeck clear of snow and ice • Some basic mechanical and cash handling experience is desir ed • Ability to work for extended periods of time standing, bending, reaching, and speaking • Positive attitude with strong guest services and communication skills   a   must • Abides by all Crystal Mountain employment guidelines To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable   accommodation   will be made to enable qualified individuals with disabilities to perform the essential functions. An Equal Opportunity Employer