Job Opportunities API

Description JOB SUMMARY: To assist in supporting the mission of Bok Tower Gardens through the profitable operation of The Shop at Bok, providing a quality experience for the visitors. DUTIES : Sales and Customer Service • Maintain a neat & professional personal appearance with a cheerful professional attitude (Smile) • Greet and make eye contact with customers entering store, with 7 seconds • Be knowledgeable about shop merchandise in order to answer customer questions and explain the educational value of the item or what it represents • Learn about new products, new displays, and storage changes • Have adequate knowledge about the Gardens, Bok Tower, Pinewood Estate, special events and local area • Assist customers as requested, and get assistance if you do not know • Encourage and accept customer requests for merchandise using Merchandise Request Form • Satisfy customers regarding their comments and complaints • Ensure that the cashier counter is always attended and kept neat and clean • Answer the telephone promptly • Participate in onsite and offsite sales or special events Shop Maintenance and Appearance • Maintain merchandise displays to be attractive, clean and customer-friendly • Create displays for new merchandise and utilize educational signage when appropriate • Maintain a pleasant environment in customer and work areas • Maintain cabinets and stockroom in a neat, orderly and logical fashion • Vacuum floors on weekends and spot mop as necessary • Clean door glass and jewelry case glass daily and as needed • Dust shelves, counters and windowsills as assigned • Restock daily from computer report to replenish sold merchandise • Restock as assigned from cabinets and stockroom • Touch-up displays daily to keep fresh appearance • Keep all areas free of safety hazards • Maintain neat and safe environment while doing displays or processing merchandise • At end of day, ensure that shop is orderly, mobility carts are plugged in, lights are out, doors are locked, and alarm is set. • Take trash and broken down cardboard boxes to trailer or dumpster • Fill in for Plant Shop Host as scheduled Communication • Provide schedule requests well in advance, and cooperate in solving any conflicts • Report low levels of merchandise and supplies for re-ordering • Immediately report any suspicious person/activities, or safety hazards to management staff • Communicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Retail Services Assistant Manager or other managers as appropriate • Be a team player and maintain open communication with staff and volunteers • Attend full-staff meetings and training sessions as scheduled • Read mail, e-mail, and listen to voice mail messages daily and respond appropriately • Answer telephone and respond appropriately • Serve on Bok Tower Gardens special committees as required Cashiering • Transact cash register sales using scanner • Transact sales manually during storms when registers are un-plugged • Have thorough knowledge of all cash register functions • Provide 10% discount for members and 50-hour+ volunteers, and 20% discount for employees • Handle pet pen rentals, and provide written directions • Handle mobility cart rentals, and have adequate knowledge to provide hands-on instruction • Provide services for special promotions • Perform deposit and deposit check procedures as scheduled • Work with courier daily to get deposit to bank and to acquire change • At end of day, close out and balance cash registers and credit card authorization terminals • At end of day, perform cash out procedures as scheduled to balance banks and cash receipts • At end of day, run back up and reports at server as scheduled Merchandise Receiving • Follow safety standards for handling heavy boxes • Check in merchandise and ensure quantity and quality • Report discrepancies and question back orders with vendors, and provide documentation • Indicate discontinued merchandise SKU’s in the computer • Create and/or update vendor records and merchandise SKU’s as needed • Establish and/or update pricing according to gross margin guidelines • Perform computer receiving, and print purchase order and receiving report • Print price labels and co-ordinate pricing with staff and volunteers • Scan new merchandise pictures into computer • Process invoices with purchase orders for approval • Handle general office duties and special projects as assigned by the Retail Services Assistant Manager Inventory Maintenance • Participate in the inventory counting process every summer • Take line or vendor inventory counts as assigned throughout year Requirements KNOWLEDGE AND ABILITIES: • Good verbal and written communication skills • Good organizational skills for dealing with diverse duties • Pleasant, polite manner for dealing with public as well as staff • Flexible and motivated • Outstanding customer service skills • Ability to work in a fast-paced environment • Excellent time-management abilities • Must be able to handle a variety of multiple duties • Good interpersonal and problem solving skills • Good computer skills • Dependable and trustworthy EDUCATION AND EXPERIENCE: • High School Diploma or equivalent • Some previous experience in the retail industry preferred