Job Opportunities API

Position Overview The On-Site Service Engineer installs, repairs, upgrades, and services 3D printers and supporting equipment for the internal print shop, Rapid Production Solutions . Reporting directly to the Field Service team, this engineer will troubleshoot issues, identify root causes, and rapidly implement solutions to minimize downtime. The primary goal of this role is to maximize the utilization and production availability of printers. While primarily based at the Lakeview site, this role requires up to 20% travel to support other locations or field needs as required. Near Term Deliverables – First Year Participate in on-call rotations immediately (with help from team) Demonstrate competency in 2 or more subsystems within 2 months Complete all Level 2 (or higher) training within 6 months Complete all Level 3 (or higher) training within 9 months Responsibilities Follow procedures to test, operate and maintain 3D printers and related equipment Assemble and test mechanical, electrical, pneumatic and optics sub-assemblies Interpret manuals, schematics, and wiring diagrams to solve problems Repair equipment with hand tools and test instruments Order and replace parts as needed Collaborate with others to test, tune, upgrade and adjust equipment Consult with engineering to resolve problems or suggest product improvements Install and commission equipment according to specifications Follow protocols for security, safety, access, scheduling, and communications Provide training and instruction to customers, coworkers, and contract manufacturers Schedule and perform preventative maintenance activities Communicate daily activities, status, and metrics Advise management regarding customer satisfaction and product performance Participate in developing processes, procedures and documentation Participate in team and assigned meetings Perform other duties as required Requirements Undergraduate degree in engineering, computer science, or related field 5 years operating and maintaining complicated machines in lab or manufacturing environments Customer-facing field service experience Hands-on repair and calibration experience Ability to interpret manuals, schematics, and wiring diagrams Experience troubleshooting mechanical, electrical, pneumatic, optical, or software systems Valid driver’s license Ability to travel for extended periods Knowledge of OSHA and LOTO safety procedures Ability to pass background checks and work in government and medical facilities Preferred Qualifications Master’s degree in engineering, business administration, or related field Startup experience Military service Experience with semiconductor manufacturing equipment Experience in the 3D additive manufacturing market Physical Demands & Requirements Working at a desk in an open office environment for extended periods Able to lift up to 100 pounds and stand for extended periods Must wear steel-toed boots and protective eyewear Must wear respirator for certain tasks May require hearing protection High frequency of computer keyboarding and monitor use Other personal protective equipment as applicable Benefits Healthcare coverage 401(K) employer contributions Bonus and equity program eligibility Salary range: $105,000–$134,000 base salary depending on experience, skills, education, location, and market demands