Job Opportunities API

Remote, LATAM. Full-time.About the RoleWe're hiring a Sales Operations Administrator who will own and optimize inbound lead and demo distribution so Sales Development Representatives (SDRs) and Account Executives (AEs) receive equitable, SLA-compliant opportunities. You will administer Salesforce and ChiliPiper routing, remove bottlenecks, and keep daily sales operations running smoothly, while building reporting that helps leaders allocate capacity and increase conversion.ResponsibilitiesOwn end-to-end inbound lead and meeting routing in Salesforce and ChiliPiper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules.Maintain fair distribution for AEs and SDRs; define weighting logic, OOO handling, fallback rules, and exception workflows; audit and correct misroutes.Define and enforce lifecycle definitions and SLAs across MQL, SAL, SQL, Opportunity creation, and Demo Completed; ensure data is consistent and reportable.Administer ChiliPiper calendars, router logic, queues, and no-show/rebook flows.Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage.Partner with Sales leadership on capacity planning, territories, and coverage; simulate policy changes and quantify impact on conversion and SLA adherence.Document processes, SLAs, routing policies, and troubleshooting guides for GTM teams.Proactively surface insights that improve speed-to-lead, demo show rate, and win rate.Qualifications1–2 years in Sales Ops, SDR Ops, or RevOps supporting AE/SDR teams.Salesforce or similar CRM admin fundamentals: objects, fields, page layouts, validation rules, queues, and basic flows; confident with Reports and Dashboards.Practical experience (or strong aptitude) with ChiliPiper: calendars, routers, queues, OOO and fallback rules.Strong Excel/Google Sheets skills; comfortable with pivot tables and calculating speed-to-lead, distribution fairness, and conversion rates.Basic SQL for lookups and simple joins, with curiosity to trace data end to end and validate results.Clear, structured documentation and reliable follow-through; comfort with runbooks, checklists, and QA.Collaborative communicator able to work with SDR, AE, and Marketing partners.Nice to HaveSalesforce Administrator certification (or in progress).Deeper ChiliPiper experience with Inbound Concierge and advanced router logic.Familiarity with Outreach, Gong, and territory planning concepts.Experience building Salesforce Lightning dashboards; exposure to Tableau or Looker.BenefitsEquity in a profitable, fast-growing company.100% remote with flexible working hours.Values-driven culture with teammates in 40+ countries.Generous annual leave plus country-specific benefits (health coverage, pension, etc.).Rapid career growth opportunities.