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Position Summary The Sales Operations Manager is responsible for leading Mammoth Lakes Mountain Club operations, exceeding guest expectations, and executing the sales and marketing strategy. The Sales Operations Manager is also responsible for sales efforts, enforcement of all club rules and regulations, member wait list cultivation and managing all administrative responsibilities. Administrative duties include, but are not limited to, new member application process, token redemption, tracking, and reconciliation, as well as leading all member communication. This position reports to the Director of Outlets. The salary range for this position is $71,000 - $75,000 plus sales incentive plan. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Job Posting Deadline Applications for this position will be accepted until August 16, 2026. Essential Job Functions/Key Job Responsibilities • Support daily operations of the Club, partnering with leadership and staff to deliver exceptional member experience and exceed service expectations • Lead overall Club operations to ensure seamless execution of all activities and services • Develop and execute membership sales and marketing strategies to drive prospect engagement, waitlist growth, and membership conversions • Partner with the Director of Outlets to maintain premium service standards, enhance member satisfaction, and minimize membership attrition • Manage the full membership lifecycle, including applications, onboarding, background checks, membership records, waitlists, and CRM data integrity • Oversee member benefits and token redemption programs, including ski passes, day passes, lockers, and parking allocations, ensuring accurate tracking and reconciliation • Serve as a primary point of contact for members, responding promptly to inquiries, fostering relationships, and facilitating connections between members and prospects • Coordinate member communications and engagement initiatives, including events, seasonal programs, policy updates, dues notifications, and special announcements • Monitor and enforce Club rules and regulations while exercising sound judgment to address unique member situations • Support financial and operational management by tracking expenses, forecasting budgets, managing labor costs, and reconciling membership-related allocations • Partner with Accounting to manage annual membership dues collection and resolve outstanding balances • Collaborate with senior leadership, including Asset Management, Sales, and Marketing teams, to support pricing strategies, membership growth initiatives, and long-term Club objectives • Other duties as assigned