Job Opportunities API

Sales Support / Admin Assistant Status: Regular, Full time Location: Winnipeg, Manitoba Job Description Key Accountabilities (50%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction. (20%) Billing and Credit management: Invoicing all outgoing shipments and pickups, empty reel returns, material and or miscellaneous credits. (10%) Reception: Answers all inbound phone calls from customers and suppliers in a professional and timely manner, and redirects calls to appropriate departments. (10%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers. (10%) Company Expense Administration: Processes business expenses in Workday Software and ensures accuracy and timeliness. Cash Sale Deposit and reconciliation. MAIN RESPONSIBILITIES: • Ensure all job functions are performed in accordance with the Corporate (SPI) Manual. • Assist in, where necessary, the various functions in office sales and administration, including: • Liaise with operations and purchasing personnel while entering orders. • Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following up on every quote, when necessary. • Administer the opening of new accounts and maintaining existing customer-account databases. (Changes in contact information, billing and shipping address, company name, etc.) • Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel. • Process Return Merchandise Authorization (RMA) and Reel Return paperwork. • Ensure proper administration in the management of freight claims and reel returns. • Run Customer Sales Report for sales team. • Keep note of non-stock items frequently requested and share findings with sales team and purchasing. • Track no-charge “penny” reels and paid reels according to your branch’s policy. • Perform over-the-counter sales if your branch supports it. • Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them. • Look after the accounts of those salespeople on vacation and/or holidays. • Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service. • Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution. • Answer telephone and direct calls appropriately. • Receive and sort mail and deliveries. • Prepare deposits, account payables, freight claims, and daily summaries. • Manage and secure counter cash and counter cash sales documents according to company procedures. • Process paperwork from counter and warehouse for invoicing. • Complete all office processes including computer functions and supplier accounts within the required timelines. • Balance Petty Cash and ensure beginning and end of day procedures are completed on computer system. • Continuously maintains technical knowledge to remain up to date on various product lines. • Participates in the cyclical and annual physical inventory preparation and counting. • Other assigned related tasks. QUALIFICATIONS: • Grade 12 minimum completed. • Ideally 1-2 years of related experience. • Excellent communication and organizational skills, Team player. • Capability to work with minimal supervision. • Energetic and positive professional attitude. • Excellent stress management. • Highly flexible and adaptable with strong organization and time management skills. • Strong ability and desire to develop and grow skills. • Good knowledge of Microsoft Office. (Word, Excel, OUTLOOK) • Product knowledge is an asset. This is a position with potential for growth. What’s in it for you We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities. What sets us apart is our: • Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture. • A strong national network offering real opportunities to grow: our people make the difference. Among our benefits: • Flexible group insurance plan customizable to your needs. • Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). • Group RRSP with employer contribution and TFSA. • Postsecondary Scholarship Program for our employee’s children. • Charging terminals available at our facilities. • Years of Service Recognition Program. Come build your career with us, a growing network where our people make it happen! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.