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Position Summary The SAP Functional Program Manager– AMS is a, cross-functional SAP leader responsible for leading SAP Application Management Services (AMS) delivery , including designing, governing, and delivering end-to-end SAP solution extensions, production support, and continuous improvement initiatives , with a primary focus on Sales and Supply Chain domains . This role blends deep functional and technical expertise across SAP modules with hands-on delivery leadership, client engagement, and program oversight , while also managing run operations, enhancements, and project delivery . The Architect serves as the primary interface between U.S. business stakeholders and global delivery teams , ensuring scalable, secure, and high-quality SAP solutions across AMS, enhancements, and project initiatives . Key Responsibilities SAP AMS Leadership & Governance • Lead end-to-end SAP AMS delivery , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives. • Design and govern AMS operating models , including: • Support tier models (L1–L4) • SLA and KPI frameworks • Escalation paths • Governance and reporting cadence • Own service delivery performance , ensuring SLA adherence, quality, stability, and customer satisfaction. • Drive continuous service improvement (CSI) initiatives across operations, automation, monitoring, and knowledge management. Solution Architecture & Functional Leadership • Lead end-to-end SAP solution architecture and design across a minimum of two SAP modules (SD/MM), ensuring alignment with business requirements, SAP best practices, and enterprise standards. • Validate functional configurations, cross-module integrations , and end-to-end business process flows across Sales and Supply Chain . • Review SAP ABAP developments and WRICEF objects, ensuring clean-core principles, performance optimization, and S/4HANA extensibility standards . • Provide architectural leadership across S/4HANA, SAP BTP, integrations, security, and extensibility frameworks . Delivery Oversight – Projects & Enhancements • Oversee SAP delivery execution across AMS, small enhancements, releases, and project initiatives , including: • Governance • Planning • Resourcing • Quality management • Risk and dependency management • Lead cutover planning, go-live readiness, hypercare, and post-go-live stabilization . • Drive roadmap planning aligned to business priorities, system stability, and continuous innovation . Client Engagement & Stakeholder Leadership • Serve as the single point of contact for U.S. business and IT leadership . • Own stakeholder engagement, communication, expectation management, and change leadership . • Lead governance forums, service reviews, operational meetings, and QBRs . • Translate business needs into scalable AMS and solution delivery strategies . Operational Excellence & Incident Management • Lead major incident response , including: • Triage and crisis coordination • Root cause analysis (RCA) • Corrective and preventive action planning • Executive-level communication • Ensure adherence to ITIL-based operational processes , including incident, problem, change, and release management. • Drive monitoring optimization, automation, and self-healing initiatives