Job Opportunities API

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP AND WILL START ON SEPTEMBER 2026 SPECIFIC DUTIES AND RESPONSIBILITIES The following are the specific duties and responsibilities of the Customer Service Representative(Voice) . • Back order Inquiries • Billing Questions and Issue • Cancellation of orders • Referring to the manufacturer • Following up on orders or concerns • Product Inquiries • Return and exchange questions and processes • Return requests for faulty products or size issues • Refunds for items • Correcting Shipping errors • Offering Substitutes for items that are out of stock. • Basic Tech Support for items • Tracking inquiry • Warranty request/claim • Wholesale Inquiries • Sales • Payment processing REQUIREMENTS • Minimum of 6 months Customer service experience • Prior knowledge of Retail Ops or similar order processing system is a plus • Strong communication skills • Quick learner who can pay attention to detail • Ability to work well in a team • Positive attitude and with desire to help customers