Job Opportunities API

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.  New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. What You’ll Be Doing: As Senior Account Manager for Benelux, you will lead a large and strategic book of business, representing D2L across the majority of Dutch universities. You will operate as the commercial owner of these relationships - responsible for growth, retention, and long-term partnerships. Renewals - Own the end-to-end renewal process for assigned accounts, ensuring  timely  execution and alignment with contractual terms.  Expansion Revenue - Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs. Develop proposals and close expansion deals that contribute to overall revenue growth. Executive Alignment - Build and  maintain   strong  relationships with key  decision-makers  and  influencers  across  multiple levels of the  client  organization.  Create and execute engagement plans that include regular executive touchpoints and  strategic  discussions.   Quarterly Business Reviews (QBRs) - Lead structured QBR sessions focused on  demonstrating  business value, reviewing success metrics, and aligning on future outcomes.  Prepare data-driven presentations that highlight ROI, adoption trends, and progress toward agreed  objectives . Account Strategy - Develop comprehensive account plans that outline customer  objectives , jobs to be done, and problems to solve.  Align internal resources to support the customer’s success metrics and long-term strategic goals.  Continuously update account strategies based on evolving customer needs and market conditions. Forecast Churn Accuracy - Maintain  accurate  churn forecasts by monitoring account health, engagement levels, and risk indicators.  Use data and insights to predict potential churn and implement proactive retention strategies. Report churn risk and mitigation  plans  to leadership on a regular cadence. Risk Management - In partnership with Customer Success,  i dentify  and assess risks that could  impact customer satisfaction, retention, or revenue. Develop and execute risk mitigation plans, escalating issues when necessary.  A ct as the primary point of contact for resolving critical account challenges quickly and effectively.     What you will bring to the role: 5+ years of account management experience in a SaaS environment. Acumen with Artificial Intelligence