Job Opportunities API

Helpware is a global technology-driven company providing Customer Experience and Operational Support services across multiple regions. Our Technology Team is growing, and we are looking for an IT Business Analyst (AI & Automation) to help bridge the gap between business stakeholders, AI/data teams, and software engineers. This role focuses on identifying high-impact AI opportunities, translating business needs into technical requirements, and leveraging Generative AI tools to accelerate delivery and improve operational efficiency. Responsibilities: • Identify and analyze business processes, inefficiencies, and automation opportunities that can be optimized using AI technologies such as Machine Learning, NLP, Computer Vision, RAG, and Large Language Models (LLMs) • Collaborate with stakeholders to gather, document, and refine business requirements for AI and automation initiatives • Create and maintain technical and functional documentation using AI-assisted frameworks and tools • Write detailed user stories, acceptance criteria, Jira tasks, and Confluence documentation aligned with Agile delivery practices • Participate in backlog refinements, sprint planning sessions, and cross-functional workshops • Translate business goals into clear technical requirements and measurable success metrics • Use Generative AI and copilot tools to accelerate the creation of BRDs, workflows, technical summaries, and internal knowledge bases • Validate AI-generated outputs, ensuring accuracy, consistency, and business relevance • Act as the communication bridge between business teams, developers, data scientists, compliance/legal stakeholders, and leadership • Support change management initiatives, user onboarding, training documentation, and AI adoption across teams Requirements: • Strong proficiency in English (minimum B2 required) • 5+ years of experience as an IT Business Analyst within software development environments • Solid understanding of AI/ML concepts including supervised and unsupervised learning, NLP, prompt engineering, RAG, and LLM-based workflows (required) • 1–2+ years of hands-on experience supporting AI, Data Science, Analytics, or Automation projects • Strong experience working with Agile/Scrum methodologies, SDLC processes, Jira, Confluence, and process modeling tools such as Miro or Visio • Experience writing business requirements, user stories, acceptance criteria, and technical documentation • Strong analytical thinking and problem-framing skills with focus on business outcomes • Excellent stakeholder management and communication skills, with the ability to explain technical concepts to non-technical audiences • Ability to critically evaluate AI-generated content and identify inconsistencies or hallucinations • Bachelor’s degree in Business Administration, Computer Science, Information Systems, Data Analytics, or a related field Recruitment Process • AI Interview • Team Interview • Final Interview We offer: • Fully remote work • Competitive compensation • Corporate learning and development opportunities • Work in a highly professional, experienced international team We sincerely thank all applicants for their interest. However, only shortlisted candidates will be contacted for interviews.