Job Opportunities API

Firmus Technologies   Firmus Technologies is a global  leader  pioneering the development  and operation of efficient AI infrastructure across Asia Pacific.    Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining  cutting-edge  technology with a steadfast commitment to sustainability. At Firmus, we are unique in our approach. We design, build, and  operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally.     Firmus AI Cloud   Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI  compute  at scale to customers.   It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale.       Why you’ll love working here   As an NVIDIA Cloud and Engineering partner in Asia Pacific, you will gain skills, experience, and exposure across the AI industry and be part of shaping what this industry looks like for    decades to come.    We are founder-led, not a big corporate. Decisions happen fast, our leaders are accessible, and there's minimum bureaucracy between you and the work.    Ownership comes early. Whatever your role, you will have a direct line to outcomes, helping shape how the business grows as we scale nationally across a long-term, large-scale roadmap.   Work alongside founders and experts in AI infrastructure, energy systems  and next-generation compute.    What we build here has impact beyond the business. Our AI Factories are designed to  operate  as assets to the energy grid to actively strengthen the communities and regions they  operate  in rather than drawing from them.      Role Summary   The Senior Customer Success Manager is the single accountable owner for a portfolio of strategic enterprise customers on Firmus AI Cloud. You will drive the complete customer lifecycle — from pre-deployment onboarding through migration,  hypercare , go-live,  optimisation , and long-term retention — with direct responsibility for customer success, growth, and commercial outcomes.    This is a hybrid role spanning project delivery, platform health management, customer relationship ownership, and structured success execution. You will coordinate onboarding and migration programs,  monitor  platform performance and operational health, build deep relationships with customer stakeholders, and drive measurable outcomes through repeatable playbooks and governance rhythms.       You will ensure every customer entering Firmus AI Cloud or consuming large-scale AI Factory services experiences a seamless pathway from first token to full production scale,  optimising   the  Time to First Token  (TTFT), while  identifying  and progressing expansion opportunities that drive revenue growth.    The role is customer-facing with strong technical literacy, focused on workload adoption, value  realisation , account governance, and coordination with Firmus engineering and architecture teams. Deep technical design work is supported