Job Opportunities API

Field Service Responsibilities • Perform on-site installation, commissioning, maintenance, troubleshooting, and repair of equipment at customer locations throughout the APEC region. • Diagnose and resolve complex technical issues to minimize equipment downtime and improve reliability. • Provide technical guidance and support to customers and internal teams. • Conduct equipment inspections, testing, and performance verification. • Deliver customer training on equipment operation, maintenance practices, and product features. • Prepare accurate service reports, maintenance records, and technical documentation. • Ensure all field service activities comply with company health, safety, quality, and operational procedures. Workshop Management Responsibilities • Plan, coordinate, and oversee daily workshop service, repair, overhaul, and maintenance activities in Thailand. • Allocate jobs, manpower, tools, and resources between field service and workshop operations. • Review and approve repair methodologies and technical solutions to ensure quality and efficiency. • Ensure workshop equipment, tools, and test instruments are properly maintained, calibrated, and available for use. • Monitor repair progress and communicate status, risks, and timelines to relevant internal stakeholders. • Maintain proper documentation, traceability, and record-keeping for all repair and service activities. • Act as the primary contact for external contractors and suppliers, ensuring effective coordination and execution of repair work. Quality, Safety & Compliance • Ensure compliance with company policies, engineering standards, and applicable health, safety, and environmental regulations. • Promote and enforce safe working practices in both customer-site and workshop environments. • Maintain accurate service records in accordance with company and regulatory requirements. • Support audits, inspections, and continuous improvement of safety and quality systems. Coordination & Communication • Collaborate closely with Sales, Projects, Supply Chain, Logistics, and other internal departments to ensure effective service delivery. • Support customer communications regarding service activities, technical issues, and repair outcomes. • Assist in service planning, scheduling, and prioritization to meet customer and business requirements. • Develop and maintain strong customer relationships to support long-term business growth and customer satisfaction. Continuous Improvement • Identify opportunities to improve service efficiency, equipment reliability, and customer experience. • Support the development and implementation of standard operating procedures (SOPs), technical standards, and work instructions. • Recommend equipment upgrades, modifications, and technical solutions based on customer needs. • Stay up to date with product developments, emerging technologies, and industry best practices. Wer wir sind: Coperion (www.coperion.com) ist ein weltweit führendes Industrie- und Technologieunternehmen im Bereich Verfahrenstechnik und bedient zahlreiche Endmärkte, darunter Kunststoffe, Kunststoffrecycling, Lebensmittel, Tiernahrung, Pharmazeutika, Kosmetik, Chemie-, Batterie- und Mineralindustrie. Tag für Tag entwickeln unsere Expertenteams individuelle, hochwertige Prozesse und Systeme, die auf optimale Endprodukte, höchste Effizienz und Nachhaltigkeit ausgelegt sind. Coperion ist ein Geschäftsbereich von Hillenbrand. Hillenbrand (www.hillenbrand.com) ist ein globales Industrieunternehmen, das hochentwickelte, geschäftskritische Verarbeitungsanlagen und Lösungen für Kunden in über 100 Ländern anbietet. Unser Portfolio besteht aus branchenführenden Industriemarken, die große und attraktive Endmärkte bedienen, darunter die für langlebige Kunststoffe, Lebensmittel und Recycling. Geleitet von unserem Purpose — Shape What Matters For Tomorrow™ — streben wir nach Exzellenz, Zusammenarbeit und Innovation, um kontinuierlich Lösungen zu entwickeln, die unseren Mitarbeitenden, Kunden, Gemeinschaften und anderen Interessengruppen am besten dienen