Job Opportunities API

Assured is a financial technology company modernizing insurance claims processing through software solutions. This Senior IT Support Engineer role focuses on leading IT operations for a fully remote team, managing endpoint and identity administration, and driving automation through AI-powered tools to reduce operational toil. What You'll Do • Serve as senior escalation point for a fully remote workforce, delivering support via Slack, Zoom, and remote screen-share tools across macOS, Windows, Linux, and mobile platforms • Own end-to-end user lifecycle management including account provisioning, group membership, device enrollment, and offboarding in Rippling • Administer identity and access management stack including SCIM connections, SSO/MFA configurations, and SaaS environment integrations • Manage Mac-first device fleet through MDM including enrollment, configuration profiles, patching, compliance, and remote troubleshooting • Operate and extend AI-powered IT automation via Console.com (ARIA) to automate access provisioning, deprovisioning, and common IT workflows • Support SOC 2 Type II, HIPAA, and ISO 27001 compliance programs including access controls, endpoint hardening, and audit evidence gathering What You Need • 5–8+ years of IT support or IT engineering experience, ideally in fully remote, SaaS-heavy, compliance-driven environments • Proven experience supporting fully remote workforces with ability to diagnose and resolve issues without physical device access • Direct hands-on experience with modern IDP and MDM platforms, with Rippling experience strongly preferred • Strong working knowledge of SSO, SAML, SCIM, OAuth, and MFA across diverse SaaS environments • Advanced macOS administration, solid Windows and mobile troubleshooting, and comfort with shell scripting and light automation • Experience operating in SOC 2, HIPAA, ISO 27001, or similar compliance frameworks Nice to Have • Okta experience for future identity architecture evaluation • Experience with Console.com (ARIA), Risotto, Unthread, or other AI ITSM platforms • Familiarity with asset management tools like Snipe-IT • Proficiency with Google Workspace administration and common SaaS admin consoles • Experience with shell scripting and automation-first approaches Competitive salary and equity packages for all employees, platinum medical/dental/vision, free life insurance with disability coverage, unlimited PTO, 3% 401(k) match, work-from-home benefits including lunch stipend and phone stipend