Job Opportunities API

We are looking for you who have previous experience with customer support in hosting. You will work as a Senior NOC Engineer to join our Customer Service team in Malta! As a person, you are committed, open-minded, customer-oriented, and responsible. You like problem-solving and have a critical mindset. We also expect you to have strong troubleshooting skills as well as written and verbal English skills! Responsibilities • Proactive monitoring and support of the production systems • Event and Incident handling • Investigate problems, perform root cause analysis, and derive resolutions • Act as an escalation point for issues flagged by customer support, respond to customer inquiries • Work closely with our internal operations engineering support teams • Single point of contact for all teams • Roll out innovative ideas and solutions that will enable NOC to work more efficiently • Creating and maintaining technical documentation and processes, reporting tasks • Understand and find ways to automate tasks within operations What we’re looking for • 3+ years of NOC experience • Understanding of networking • Proactive monitoring • Incident management • Linux / Windows proficiency, experience with different Linux distros (Debian, Ubuntu, CentOS, etc.) • Experience with domain names, hosting, and SSL support • Proficiency in websites migrations between servers/providers • Experience working with VMware technologies Bonus • Advanced Bash scripting skills • Understanding and experience in working with DNS • WordPress troubleshooting