Job Opportunities API

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Senior Operations Manager will play a critical role in driving warehouse excellence, workforce empowerment, and fan-first fulfillment operations at Fanatics Commerce. ROLE OVERVIEW The Senior Operations Manager is responsible for the full operational leadership of warehouse functions, including people development, process innovation, and performance accountability across a large, dynamic fulfillment environment. This leader shapes the Fanatics customer experience by building championship teams, developing supervisors into bigger leaders, and driving productivity, quality, and service levels in alignment with contractual and internal guidelines. The Senior Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: • Partner with fulfillment and manufacturing partners across all locations to implement and drive strategic plans that increase productivity, improve quality, reduce costs, and elevate service levels in conjunction with vendors, internal operations partners, finance, and training. • Serve as a liaison between supervisors, team leaders, and athletes to gather information, resolve issues, and align cross-functional stakeholders toward shared operational goals. • Mesh effectively with the existing management team by being a strong listener, a collaborative team builder, and a clear advocate of the collective vision. People Leadership: • Inspire and lead a team of 2–3 Managers, 3–10 Supervisors, and 50–350 full-time athletes through effective communication, mentorship, and consistent feedback that drives high performance. • Develop supervisors into bigger leaders by providing clear, constructive direction, coaching, and recognition that models a culture of ownership in every interaction. • Manage staffing levels, scheduling, and workforce planning to optimize operational performance, including assigning and directing work to maximize team output. Fan & Customer Impact (Obsessed with Fans) • Model and embed a customer-first mindset across the team, ensuring that every athlete and supervisor understands and values the customer perspective in their daily work. • Meet and exceed service levels and quality expectations while operating within financial constraints, ensuring the fan experience is never compromised. • Suggest and implement innovative solutions that improve customer satisfaction while simultaneously reducing operational cost. • Communicate with and understand the needs of both internal and external customers, ensuring consistent responsiveness and service excellence across all touchpoints. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) • Identify and implement best-in-class warehouse practices through the use of technology, process improvement, and employee ownership and empowerment. • Display strong analytical and problem-solving skills, thinking