Job Opportunities API

Job Description Summary Der Vertriebsmitarbeiter ist ein führender Treiber unserer Kundeninteraktionen und unserer Vertriebsleistung. Sie sind das Gesicht unseres Customer Experience-Ansatzes und bauen tiefe Beziehungen auf, die Kunden und Patienten einen Mehrwert bieten, um das Umsatzwachstum auf konforme und ethische Weise voranzutreiben Job Description Major accountabilities: • Drive Competitive Sales Growth • Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions. • Drive sales performance through the skilful orchestration of positive customer experiences • Engage and Build Relationships. • Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities. • Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels. • Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis • Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment. • Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time). • Develop Deep Customer Insights and Understanding -Gather insights on the customer’s business to uncover what is important to them. • Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations. • Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans. • Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans. • Deliver Value to Customers and Patients. • Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs. • Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions. • Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right. • Live by Novartis Code of Ethics and Values and Behaviors. • Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt • Distribution of marketing samples (where applicable) Key performance indicators: • Brand performance and sustainability • sales target Minimum Requirements: Work Experience: • Established Network to target Customer Group desirable. • Sales in Healthcare / Pharma / related business. Skills: • Key Account Management • Commercial Excellence • Communication Skills • Compliance • Conflict Management • Cross-Functional Coordination • Customer Insights • Professional Ethics • Health Care Industry • Influencing Skills • Negotiation Skills • Selling Skills • Technical Skills Languages: • English Skills Desired Berufsethik, Commercial Excellence, Cross-Functional Coordination, Fähigkeiten zur Beeinflussung, Key-Account-Management, Konfliktmanagement, Kundeneinblicke