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SENIOR SOLUTIONS ARCHITECT - APAC Full-Cycle | Pre-Sales & Post-Sales | Sydney Based | In-Office 2-3 Days a Week How you will make an impact: The Value Engineering team is made up of motivated, tech-savvy communicators – team players across Solutions Consulting, Solutions Architecture, Value Consulting, and Demo Engineering who make an impact across the whole organization. This is a full-cycle solutions role uniquely designed for the APAC market. Unlike our specialist pre-sales or post-sales positions in larger regions, this role spans the entire customer journey, working with prospects to win new business alongside our Account Executives and supporting existing customers as a trusted technical advisor through onboarding, adoption, and growth. Roughly half your time will be spent pre-sales: running discovery, building and delivering tailored platform demonstrations, and partnering with AEs to close enterprise deals. The other half will be spent in post-sales: providing technical guidance and strategic support to a named book of customers as well as on a project basis across the broader APAC base. APAC has delivered the highest growth and is our top performing region for the last 2 years. You'll join an existing APAC solutions team and work alongside a Principal Solutions Consultant already embedded in the market, with strong support from global Sales, CS, and Product functions. You'll carry real ownership of your deals and customer relationships – this isn't a supporting role – but you won't be going it alone. How you will make a difference: Pre-Sales: New Business - Partner with Account Executives throughout the sales cycle to assess prospect challenges, think critically to devise solutions, and strategize how to present that information - Generate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences - Investigate prospects' technical landscape to provide seamless integration recommendations - Support prospects from initial scoping through to successful handoff to our post-sales teams - Play a major role in helping to close SaaS deals in the APAC market - Have the opportunity to get onsite with prospects when warranted Post-Sales: Customer Expansions & Implementation of New Business - Serve as a trusted technical advisor to a named book of customers, as well as supporting the broader APAC base on a project basis - Become a subject matter expert across all aspects of Iterable – APIs, integrations, mobile SDKs, data flows and Iterable’s own AI models - Present solutions and opportunities to utilise Iterable more effectively, translating customer use cases into account strategies - Identify and articulate upsell and expansion opportunities by analysing customers' tech stacks and future initiatives - Resolve complex technical challenges involving advanced marketing architectures - Work closely with Customer Success Managers to advocate for customer needs and drive successful outcomes Across Both Motions - Liaise with internal teams to deliver new features and drive adoption of the Iterable platform - Contribute product feedback and field insights to influence the Iterable roadmap - Continually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organisation   We are looking for people who: - 4+ years in a technical pre-sales and/or post-sales solutions role, preferably in SaaS and/or MarTech - Demonstrated ability to operate across both pre-sales and post-sales motions, or strong depth in one with genuine appetite to grow into the other - Technically curious and self-motivated – passionate about learning and applying new skills - Deep knowledge in any of the following areas, particularly in the MarTech/AdTech ecosystem: APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, SQL - Experience with LLM platfor