Job Opportunities API

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Responsibilities Customer Delivery • Lead   end to end   solution development for multiple high-stakes customer deployments; manage technical strategy, design quality, and roadmaps for Agentic AI rollouts at enterprise scale. • Primary technical point of contact from integration design through   to   post-deployment optimisation • Translate ambiguous requirements into structured engineering plans with clear milestones and success criteria • Customise and extend platform components—APIs, tooling, and bespoke logic Architecture & Standards • Architect robust, scalable, and compliant Agentic AI solutions across industries • Lead multi-agent orchestration, RAG pipelines, and LLM/SLM integration design • Champion observability, telemetry, and auditable AI standards • Build and   maintain   reusable frameworks and asset libraries Team & Product • Help build and guide  cross-functional  Forward Deployed Engineering teams; coach senior/junior engineers, and cultivate a culture of excellence, collaboration, and innovation. • Provide structured product feedback to Platform Engineering on feature gaps and pain points • Contribute to playbooks, best practices, and technical blog posts Qualifications Required • 8–12+ years engineering experience; 3+ years in customer-facing or FDE roles • Proven   track record   deploying AI/ML or data-intensive applications in production • Strong full-stack skills: Python, Node.js/Go, React/Vue, SQL, REST/ GraphQL • DevOps   proficiency : Docker, Kubernetes, CI/CD, and major cloud platforms • Expertise   in LLMs, Prompt Engineering, Vector DBs, RAG pipelines, and Agentic orchestration frameworks • Agentic / Integrations : MCP, Salesforce /   SAP / Other • Excellent communication with both technical and executive stakeholders • Mentorship capability and collaborative team-first mindset • BS / MS / PhD in Computer Science, Data Science, or related field Preferred • SLM fine-tuning and/or distillation experience • Hands-on with dedicated Agentic AI platforms (e.g.   Agentforce , Copilot   Studio) • Knowledge of AI compliance requirements: GDPR, EU AI Act, SOC 2, HIPAA • Open-source or research contributions to   LangChain , RAG, or Knowledge Graph communities Location preference: UK - London Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.