Job Opportunities API

Movu Robotics Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics? As a Product Expert you manage the knowledge base of a certain product range in order to support our technical field team in performing their service and maintenance job. Your tasks: • Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline:  maintenance procedures, service procedures, spare parts lists... • Remotely support the field team • Point of contact for technical escalations from the Service team and the first line helpdesk • Make analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board. • Take part in that Quality board & represent Service operations • Take part in a rolling system of 24/7 support towards our teams and customers • Support on the creation of training for the technical team • Act as the point of contact for the latest info on the product • Develop the structure and tools for how the service engineers should work • Monitor the serviceability of the product and act as a driving force over the improvements to be implemented in next design release • Keep close contact with the product owner, translate the product strategy into field actions and give the necessary feedback out of the field towards the product manager • Manage the technical changes & coordinate the field actions to execute these • Monitor customer needs for specific features and translate / prioritize these towards product management • You have a technical bachelor degree or equivalent through experience. • Experience in a technical service or commissioning function of 3 years is required. • Affinity with software is recommended • You are hands-on • You’re available for travel for 30% of your time worldwide • Good knowledge of Dutch/English. French is definitely a plus. • Computer skills: MS Office + Teams • You are sociable, eager to learn, driven and cheerful • Customer-friendliness and passion are second nature to you • You are willing to participate in our 24/7 standby service and eventually transition into a shift system. What do we offer you? • A place in an enthusiastic, young organisation with the necessary ambitions • The necessary freedom and opportunity to take initiative. • An intensive training by experienced people. • An attractive salary in an international environment with many benefits: • Company car with fuel card/charging pass • Group & health insurance • Meal vouchers (8€) • Net allowances • CAO90 Bonus • Laptop • iPhone + subscription • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total) • Satellite office in Berchem (Antwerp) Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.