Job Opportunities API

We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you’ll enjoy plenty of benefits, plus experiences you’ll only find at Sky. What you'll do: • • Manage shift team s   including rota planning / shift cover • Lead business change / service introduction processes for   the   S ervice   R eliability team • Lead service improvement initiatives e.g. network management platform onboarding • Fulfil   Duty Operations Manager role as on-call management escalation for operational incidents • Management reporting for change and incident • Undertake network audits / compliance activities • Develop and   maintain   effective communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness. • Maintain   Service Reliability   knowledgebase and playbooks   and p rovide training to shift teams What you'll bring: The   ideal candidate will be able to provide   management and   technical   leadership to a team of   service reliability engineers .    Service reliability managers should be   confident   both   documenting   new   operational   processes   and   making improvements in   response to   information from performance metrics and   learnings from incidents .     In the   on-call   role of   duty operations manager, e ffective   communication   and the ability to remain calm under pressure are essential, as the role involves liaising with multiple stakeholders during high-impact incidents. • • Detailed   technical   understanding of telecoms networks across IP core ,   access , transmission,   cloud   and ISP services • Strong understanding of the functions and architecture of other network domains (including voice, mobile and CDN) • K nowledge of all telco network domains   sufficient to provide technical guidance and oversight to   Service Reliability Engineer s reporting to them. • Network Engineering operational   expertise   in service provider network technologies like Access, MPLS, IP routing, switching, network security (firewalls), and load balancing. • Technical knowledge and skills up to the equivalent of   professional-level   (e.g. CCNP, NSE) with competence in at least one major vendor with strong troubleshooting, documentation, and familiarity with automation/monitoring tools. • Experience of managing telecoms   change and incide nt   management processes • A s ervice improvement mindset   with experience in improving processes and procedures . Team overview:    Service Reliability The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network.  It provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on-call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains. Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Brick Lane: Our Brick Lane office is in the heart of the East End of London. It’s part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. Top Tips: • To find out more about the team and opportunity, and to support you in the application process, we encourage reaching out to the Hiring Manager for a conversation about the role before applying. • Preparation is key - make sure to review the interview details provided by the recruiter and prepare accordingly to give yourself the best chance for success • Don’t forget to set up job alerts on Careers at Sky to be the first to hear when new roles open. • Explore Sky Learn for a range of online courses, learning and toolkits to support you in your career development and build future skills.