Job Opportunities API

About  Smartbox : Smartbox provides experience-based gift solutions, allowing customers to choose from a wide range of activities, including travel, gastronomy, and wellness. Operating across multiple European markets, the company connects a large network of partners with millions of users. Its model offers flexibility through voucher exchange, extended validity periods, and access to a diverse portfolio of experiences. Customer service, digital tools, and ongoing product improvements are central to enhancing the overall user experience. Job Description: We are looking for a proactive, customer-focused individual to join the Content Marketing Director’s team. This role is centered on managing customer interactions on social media . If you are a natural communicator, detail-oriented, and passionate about digital customer service, this role is for you. Key Responsibilities: • Respond to customer messages and inquiries on social media channels (Facebook, Instagram, LinkedIn, etc.) in a professional and  timely  manner   to strengthen  Smartbox’s  brand image. • Act as a brand ambassador by relaying and reflecting  Smartbox’s  key PR messages in all public interactions (social media, reviews, and external platforms). • Work closely with the Social Media team to ensure consistent and aligned communication with the brand strategy. • Identify  recurring issues and propose solutions to improve  the customer  experience. • Provide regular reporting on customer interactions, trends, and key feedback. Required Profile: • Proven experience in customer service on social media and external review platforms (>  2 years) • Strong digital communication and professional writing skills. • Ability to handle sensitive situations with diplomacy and professionalism. • Autonomous, organized, and responsive in daily message and comment management. • Knowledge of the  experience  gifting or e-commerce sector is a plus. • Native French speaker, fluent in English Additional Information: • Hybrid working model • Short-term assignment of  6  months, with  possible extension