Job Opportunities API

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. Energy Solutions is looking for a Solar Programs Associate to execute and own a defined segment of program operations within the Energy Solutions program portfolio. This role supports day-to-day workflow performance for assigned programs, including rebate processing and incentive claims, ensuring timely processing and issue resolution, data integrity, and compliance with program rules and internal controls.   The Solar Programs Associate operates under the general supervision of a Project Manager and is responsible for completing tasks accurately, efficiently, and in alignment with established standard operations procedures (SOPs)  and quality standards. Drawing on working knowledge of program operations, the Associate organizes and prioritizes work, troubleshoots routine issues within defined guidelines, and provides guidance on procedural questions while escalating more complex issues appropriately.     Responsibilities include but are not limited to:      Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed in accordance with documented SOPs   Review, validate, and process applications and claims in accordance with program rules, eligibility criteria, and SOPs   Escalate non-routine issues, complaints, or exceptions to the Project Manager as appropriate   Maintain accurate records and documentation, in alignment with program guidelines and compliance requirements, in program systems, databases, or CRMs   Support outreach activities including event preparation, presentation preparation, occasional event attendance and outreach inquiries   Respond to participant, customer, contractor, and trade ally emails, phone calls, and inquiries regarding application status, program guidelines, or other questions, professionally and promptly   Apply and communicate program rules, procedures, and eligibility requirements using established guidance to support submission quality and reduce rework   Support working relationships with distributors, contractors, and other stakeholders through phone, or virtual interactions   Resolve routine issues within established guidelines and escalate complex participant or technical questions when needed. Apply program guidelines and SOPs to resolve disputes or address non ‑ compliance   Document investigations and outcomes, including drafting responses or correspondence based on template responses, provided in program Service Level Agreement(s) (SLAs), as needed   Compile, validate, and organize program data for internal review and client reporting. Proofread deliverables and correct basic errors before they go out.   Review work for accuracy and completeness before submission and flag issues to the Project Manager   Review program information and gather references to support process improvements   Execute data validation and quality assurance activities for assigned workflows using defined checklists and processes   Track and report discrepancies to support consistency and reduce rework   Identify a