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NICE is seeking a Senior Site Reliability Engineer to join the core Reliability Engineering team, responsible for ensuring the scalability, reliability, and performance of mission-critical systems and observability platforms across multiple environments and regions. This role is ideal for someone who thrives in fast-paced environments, enjoys automation, and has a strong background in cloud-native operations, observability stacks, and incident management. What You'll Do • Design and implement scalable, reliable, and resilient systems across hybrid or multi-cloud environments (primarily AWS/EKS/ECS/Lambda) • Build and manage infrastructure automation using Terraform, Helm, and Kubernetes; improve CI/CD pipelines using Jenkins and GitHub Actions • Own and enhance the observability stack including Prometheus, Grafana, Loki, Tempo, and OpenTelemetry; define and implement SLOs and error budgets • Lead major incident response, root cause analysis, and blameless postmortems; partner with product teams on operational readiness • Mentor junior SREs and developers on reliability practices, automation, and observability What You Need • 8+ years of strong experience with Kubernetes, EKS, ECS, and containerized workloads in production • Expertise in AWS services including EC2, Lambda, IAM, RDS, S3, ALB/NLB, VPC, and PrivateLink • Proficiency with Terraform, Helm, Jenkins, GitHub Actions, and GitOps tools such as ArgoCD or Flux • Deep understanding of observability frameworks covering metrics, logs, traces, and distributed monitoring • Strong knowledge of Linux, networking fundamentals, and system performance tuning Nice to Have • Hands-on experience with Prometheus, Grafana, Loki, Tempo, Alloy, OpenTelemetry, or equivalent observability tools • Familiarity with Python, Go, or Shell scripting for automation and custom tooling • Practical experience in incident response, root cause analysis, and on-call operations