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Senior level Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation We're putting AI to work for people. The Role Partner with Account Executives to drive new enterprise revenue by prospecting and sourcing opportunities, building quotes and proposals, creating strategic account plans, supporting renewals and customer success, running business reviews, managing the sales process to close deals, and developing sales skills through coaching. Summary Generated by Built In Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team. The Enterprise Sales Associate is part of the global Digital GTM organization and will team with Account Executives (AE) to drive new sales revenue. The Enterprise Sales Associate has 2 key functions: 1) Drive business in existing, under-penetrated and suspect Enterprise accounts; 2) Source net new opportunities through prospecting efforts. The ESA will be responsible for the following actions: building quotes and proposals; creating strategic account plans, running business reviews and working alongside the greater account team comprised of the Account Executive, Solutions Consultant, Solution Sales, Renewal Sales, Customer Success and Sales Development. The Enterprise Sales Associate role involves both selling and sourcing deals to drive new business and develop ServiceNow’s next generation of sales talent through a structured development and promotional path. Every day, you’ll get to: • Learn from experienced Sales professionals by being part of the team supporting and driving large Enterprise accounts through every stage of the selling process and customer journey • Create formal networks with key decision makers and continually build a strong understanding of all aspects of the selling process • Prospect under-penetrated Enterprise accounts and/or cross-sell new business unit applications • Provide ‘on demand’ sales support to customers • Support Customer Success Managers and Renewal Reps to ensure health and retention of customers • Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their digital transformation roadmap • Identify the right specialist/ support resources to bring into a deal, at the right time • Drive sales process management, opportunity closure, and ongoing account management to ensure customer satisfaction and help drive additional revenue streams • Invest in yourself by continuing to develop your skills through formal training, coaching and feedback Qualifications To be successful in this role you: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Have prior experience establishing trusted relationships with current and prospective clients as well as internal teams • Ran full cycle sales deals for 1-2+ years • Are coachable and focused on personal development to learn new skills • Have the ability to understand the "bigger picture" beyond solving a siloed issue • Are driven and consistently able to apply newly learned, complex knowledge TR21 For positions in this location, we offer a base pay of $81,900 - $126,960 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . Read Full Description Skills Required • Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • Prior experience establishing trusted relationships with current and prospective clients and internal teams • Ran full cycle sales deals for 1-2+ years • Coachable and focused on personal development to learn new skills • Ability to understand the bigger picture beyond solving a siloed issue • Driven and able to consistently apply newly learned, complex knowledge What the Team is Saying Shanequa Support Account Manager My colleagues are very team-oriented–everyone carries a load. They’re always eager to help one another, and that’s one thing at ServiceNow that I’m really grateful for. Katya Senior Software Engineer, Quality Engineering I've been with ServiceNow for over five years, and I couldn't be happier. I come to the office with a huge smile, happy to see my amazing team and do my interesting job. I'm helping people, I'm helping the world, and I'm just enjoying myself! Suzanne Senior Staff Technical Writer ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company. Alexander Senior Diversity and Inclusion Analyst My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there. Jaime Vice President, Head of Global Marketing Strategy and Operations I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work. Pat Chief Technology Officer and Executive Vice President, DevOps We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great. Brady Staff Software Engineer It feels like a community within my team. There are people that I have formed friendships with over a short period, and they're always there when I need them. I'm always challenged to do better, learn something new, and take risks. Hasan Senior Software Engineer One thing was clear: This team knew AI. I wanted to be part of that wave of innovation. Since then, there’s been no looking back. Jamil Senior Manager, Reliability Engineering Management Collaboration within our team is fluid and flexible. We always think about what’s next, whether that’s scaling the design of our capacity infrastructure, teams, tools, or processes. Viviana Senior Machine Learning Engineer If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers. Suraj Sundarrajan Staff Quality Engineer "I have the best of everything in a job: a large and growing employer, a great boss, friendly co-workers, excellent perks and benefits, and an opportunity to work on cutting-edge technologies." Angela Brownlee Senior Manager of Digital Sales "Quality of life being top of mind brings positivity and increased productivity." Miku Jha Vice President of Product Management, Applied AI Black Belt "ServiceNow’s mission is to make the world work better for everyone. Today, that means more than incremental change; it means embracing the agentic era of AI, where systems don’t just assist but act, automate and execute with trust at scale. This is why I joined ServiceNow. It’s about shortening the distance between aspiration and impact and doing so at a level that matters to enterprises." Vanessa Smith President "Community is essential to movements making progress, and I especially appreciate the work belonging groups are locked-in and focused on at ServiceNow. It's an honor to be part of a company with so many thriving communities driving progress in representation, equality, and belonging for all people." Suraj Sundarrajan Staff Quality Engineer "I was drawn to ServiceNow in Chicago because it blends the resources of a larger company with the nimbleness and family feel of a smaller company." Jeffrey V. Senior Customer Success Manager "Coming together to support causes we're collectively passionate about is made possible because of our ability to create community and celebrate one another." Tony Colon Senior Vice President, Customer Success "Diversity, equity, and inc