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Strategic Customer Success Manager Location: United States (Remote) Who We Are Yoodli is an AI roleplay simulator for mastering communication. We provide private, judgment-free, just-in-time coaching for sales pitches, feedback sessions, media interviews, and more. Trusted by leaders at Google, Databricks, Snowflake, RingCentral, Toastmasters, and others. We are building a new category called Experiential Learning. Raised $40M in Series B funding, doubling our team in 2026. What You'll Do As a Strategic Customer Success Manager, you will drive the success of high-value enterprise accounts by managing adoption, business outcomes, renewal readiness, and expansion in partnership with Sales, Product, and Leadership. Key Responsibilities Manage a book of high-value, strategic customers Own adoption, outcomes, and renewal readiness Lead complex renewals Co-drive expansion strategy with Account Executives Deliver QBRs and strategic guidance to executive stakeholders Ensure consistent "One Account Team, One Narrative" execution Provide consultative guidance on strategy and best practices Drive multithreaded relationships Proactively identify churn risks and upsell opportunities Maximize value achievement for each customer About You 7+ years experience in customer success or account management, including 5+ years as a strategic or enterprise CSM Proven success driving retention, adoption, and expansion with complex enterprise customers Experience leading complex renewal and upsell negotiations Comfortable delivering QBRs to C-suite executives Strong multithreading skills Proficient in CRM tools and leveraging AI Humility, bias for action, team-first attitude Compensation Total compensation: $150,000 - $180,000 (depending on experience), including variable pay Equity opportunities Health, dental, vision insurance 401k plans Flexible PTO, free lunches at the office What's In It For You Huge impact opportunity: Build and scale a company from the ground up Competitive compensation: Cash base and commission Work with founding team and mentors Join a fun, inclusive, highly motivated team culture