Job Opportunities API

Teamified Introduction:   Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology, Teamified currently has 200+ Engineers, Testers, Product Managers etc. working across 20+ partners. We focus on uplifting the way organizations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcome for our customers, our partners and our people. About our Client: Our client is a leading full-service payments and technology provider, driven by in-house research and development, product innovation and enhanced data security. Their purpose is to help streamline their client's cash management and reporting processes with their suite of solutions that are designed to deliver significant time and cost savings. With over 20 years industry experience, our client leads the way in providing secure payments and technology solutions tailored for hospitality, gaming, retails and financial industries. Their products are world class yet developed with a localized lens and expertise, ensuring they are relevant for their respective jurisdictions. Trusted by over 4,500 businesses, our commitment to compliance, integrity, and support for our clients is unwavering. With their accessible 24/7 local support team, you'll always speak with real humans who understand your needs and provide timely assistance. Plus, their dedicated Business Development Managers provides personalized support at every stage, ensuring peace of mind as you use their secure and purpose-built solutions. Short Description: As the Technical Support/Product Support Analyst, You will provide day to day support to the card issuing activities and associated payment and loyalty services, working with internal and external partners to ensure a stable platform for delivery of the company's card programs. Key Responsibilities: Develop and maintain product support processes and relevant documentation Develop processes, templates and support internal and external periodic reporting (sponsor, compliance, operational, venue) Support third party service delivery of card issuing, card production, payment and switching services Support day to day operations for NPP, DE, BPAY and Embossing services Support engagement with payment providers with regards to card design and profile management Engage loyalty and kiosk providers as it relates to product delivery activities and day to day product support Support cardholder disputes relating to payment (NPP, BPAY, DE, EFTPOS) or loyalty services Proactive analysis of transactional data to detect fraudulent or money laundering transactions at the earliest opportunity Support resolution of cardholder complaints received directly from cardholders or via the Australian Financial Complaints authority (AFCA) Support loyalty operations for retail partners with respect to the card management system Report production defects and support resolution of fixes to payment sy