Job Opportunities API

ABOUT TRADEIFY At Tradeify, we are not just another proprietary trading firm. We are a dynamic and innovative fintech and prop trading platform specializing in multi-asset trading through sophisticated, data-driven strategies and cutting-edge technology. We partner with industry leaders like NinjaTrader and Tradovate to provide our traders with a best-in-class experience. Our mission is to empower exceptional traders by providing significant capital, state-of-the-art technology, and unwavering support, enabling them to thrive in the complexities of global financial markets. We are deeply rooted in a culture of quantitative analysis, rigorous risk management, and continuous learning. As we continue our aggressive growth trajectory, we are seeking talented Trader Support Specialists to support our traders and customers during our evening coverage window. THE OPPORTUNITY Tradeify is hiring a Trader Support Specialist to serve as a primary point of contact for our traders and customers. In this role, you will own trader interactions from start to resolution across support channels including live chat, email, and Discord. This is a high-touch support role that requires strong communication skills, technical curiosity, empathy, and the ability to troubleshoot issues in a fast-paced trading environment. You will help traders navigate account questions, platform issues, operational inquiries, and general Tradeify support needs while ensuring every interaction feels complete, clear, and professional. Schedule: This role will work 3:00 PM to 11:00 PM EST. WHAT YOU’LL DO - Serve as the primary point of contact for Tradeify traders and customers, owning interactions from start to resolution through live chat, email, Discord, and other support channels. - Accurately identify, assess, and resolve a wide range of inquiries, including general account questions, technical issues, trading platform questions, data feed concerns, and operational support needs. - Develop a strong understanding of Tradeify’s trading platforms, internal tools, proprietary systems, and trader workflows. - Troubleshoot incoming inquiries, determine urgency and severity, and escalate to the appropriate internal teams such as Compliance, Operations, and Technology when needed. - Provide white-glove trader support by combining product knowledge, empathy, and strong follow-through. - Educate current and prospective traders on how Tradeify works, including account processes, platform functionality, rules, and trader expectations. - Contribute to Tradeify’s trader-facing Learning Center and internal knowledge bases to improve self-service resources and team efficiency. - Support team goals related to customer satisfaction, quality assurance, response times, and resolution quality. - Monitor trading systems and common support trends to proactively identify issues that may impact the trader experience or operational flow. - Participate in beta testing for new features and provide feedback that supports product improvement and company growth. - Adhere to internal guidelines, compliance procedures, and industry best practices to help maintain a secure, transparent, and trustworthy trading environment. - Assist with data accuracy, reconciliation, or operational support tasks as needed. WHAT WE’RE LOOKING FOR - 2+ years of experience in customer service, technical support, operations, or a similar role, preferably in a fast-paced environment. - Excellent written and verbal communication skills, with the ability to explain technical or financial information clearly, concisely, and empathetically. - Ability to type a minimum of 30 WPM. - A customer-first mindset with a strong focus on delivering thoughtful, complete, and high-quality support. - Ability to multitask, prioritize competing needs, and manage time effectively in a dynamic environment. - Strong analytical and problem-solving skills with the ability to