Turn Around Coordinator (TRC) Customer Service Agent (ZG)
Pacific Aviation
| Company | Pacific Aviation |
| Category | Customer Support |
| Location | San Francisco |
| Remote | On-site (inferred) |
| Employment | Part-time |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 8 May 2026 |
| Last verified | 12 Aug 2026 |
| Source | Employer ATS (workable) |
Description
Position Objectives: Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams. Requirements Ensure safe and efficient turnaround Comply with all requirements of Airlines and Authorities Monitor customer safety during boarding and deplaning Assist customers in a friendly and courteous manner Operational standards & timing Ensure processes are delivered within SLA standards Ensure activity sequence matches station turnaround plan Ensure all activities delivered are within the agreed times Coordination of turnaround activities Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding) Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation Coordinate flight delay information with airline operations Monitoring, documentation & reporting Compile daily log of aircraft turnaround activities Document/log and report any unsafe operations to supervisor Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline Procedures & compliance Follow departures and flight arrivals phase procedures Comply with all safety procedures and airline policies Additional responsibilities Other duties as assigned by Supervisor(s) and Manager(s) What You Bring Fluent English communication skills Strong verbal and written communication; active listening skills Computer literacy and fast, accurate data entry Calmness and solution-focus under pressure Schedule Must be available to work at least 4 days per week , including weekends and holidays Shifts are afternoons Benefits Pay & Benefits Hourly Pay: $23.15 per hour + Shift Premium B ($1.00) Fully Paid Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off Uniform Provided Paid Training Parking Discount or Clipper Card Referral Bonus Cell Phone Plan Reimbursement