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Title : Vice President – Service Operations Location : US Remote based or Hybrid Reports to : Senior Vice President, Operations Position Purpose: The Vice President, Service Operations is responsible for the operational performance, standardization, and continuous improvement of Albireo Energy's service organization. Serving as the functional leader for service across all divisions, this role is accountable for the enterprise service operating model, service KPIs, workforce capability, service manager development, and the development and delivery of intelligent service offerings. Through consistent execution and customer retention, the position enables profitable recurring revenue growth across the organization. The Vice President, Service Operations partners closely with General Managers, Service Managers, Sales Leaders, Operations Leaders, Marketing, Finance, Human Resources, and Executive Leadership to establish and maintain best-in-class service operations, improve customer outcomes, increase profitability, and deliver a consistent service experience across Albireo Energy. Responsibilities: Service Performance Drive enterprise service operational and financial performance by improving gross margin, productivity, recurring revenue retention, customer satisfaction, and operational effectiveness across all divisions. Partner with General Managers, Sales Managers, Service Managers and Human Resource leaders to improve division service performance through operational excellence, workforce capability, customer retention, and consistent execution. Lead regular service business reviews to evaluate operational and financial performance, identify improvement opportunities, execute corrective actions, and drive accountability. Develop and implement action plans to improve service profitability, technician productivity, customer experience, and operational execution. Monitor service performance against established KPIs and drive corrective actions to achieve operational and financial objectives. Service Operational Excellence Own and continuously improve Albireo Energy's Service operating model, including organizational design, staffing models, workforce planning, service delivery processes, technician utilization practices, supporting systems, and performance expectations. Establish standard service processes, workflows, procedures, and best practices for service delivery. Define and maintain enterprise service standards, scorecards, dashboards, and performance reporting to drive consistency and continuous improvement. Drive adoption of standard operating procedures, tools, and systems to improve consistency, scalability, and operational efficiency. Lead continuous improvement initiatives focused on productivity, responsiveness, quality, customer satisfaction, and profitability. Ensure service operations deliver consistent, professional, and high-quality customer experience across the organization. Partner with divisional leadership to improve technician utilization, service productivity, and field execution consistency. Partner with the Managed Services Center to standardize national service delivery capabilities, technical support, and enterprise service processes. Service Workforce Development Serve as the functional leader for Service Managers across Albireo Energy, establishing leadership expectations, performance standards, and accountability. Evolve onboarding, training, coaching, and succession planning programs for Service Managers and other key service leadership positions. Establish career development pathways, technical training standards, progression models, and competency frameworks for technicians, system specialists, and service personnel. Partner with division, technical, and operational leaders to identify, develop, and retain future service leaders and technical talent. Drive technician and service workforce capability, productivity, engagement, retention, and