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VIP Hostess - Restaurant Guest Services Job Snapshot Role: VIP Hostess - Restaurant Guest Services Location: Dubai, United Arab Emirates Industry: Hospitality Function: Host-Hostess Experience: Minimum 2 years in a luxury hotel or high-end restaurant Job Type: Full-time Position Overview VIP Hostess - Restaurant Guest Services in Dubai, United Arab Emirates is a premium Hospitality opportunity for a polished and engaging professional who can welcome guests, manage restaurant arrivals, coordinate waiting lists, and deliver personalized service at Atlantis, The Palm. The role requires confident communication, excellent presentation, international exposure, and the ability to remain composed in a fast-paced luxury dining environment. Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Host-Hostess Salary: 4500-7000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Job Reference: 20274 Role Context The VIP Hostess creates the first and final impression of the restaurant experience. From greeting arriving guests and communicating expected wait times to coordinating table allocation and offering a warm farewell, the role supports smooth front-of-house operations and high guest satisfaction. By building natural rapport, recognizing VIP requirements, and working closely with restaurant colleagues, the hostess helps maintain efficient guest flow while protecting the refined service standards associated with Atlantis Dubai dining venues. Key Responsibilities * Welcome guests warmly and professionally upon arrival at the restaurant. * Identify reservations, walk-in requirements, VIP status, and special seating preferences. * Confirm booking details and communicate table availability accurately. * Manage the waiting list and provide realistic updates regarding expected seating times. * Escort guests to their assigned tables with confidence and courtesy. * Introduce relevant restaurant facilities, concepts, or service information when appropriate. * Coordinate seating arrangements with restaurant managers and service teams. * Monitor table availability and guest flow throughout each service period. * Maintain accurate reservation, waiting list, and seating information. * Engage guests in natural conversation while remaining attentive to their individual needs. * Recognize repeat visitors and support personalized service through available guest preferences. * Provide additional assistance to families, elderly guests, VIP visitors, and guests with special requirements. * Respond to general questions regarding menus, dining concepts, operating hours, and resort facilities. * Communicate delays or operational changes tactfully and professionally. * Handle straightforward guest concerns and refer complex matters to the appropriate manager. * Coordinate closely with servers, restaurant supervisors, managers, and other front-of-house colleagues. * Support smooth service during busy periods, special events, and high-profile dining occasions. * Maintain a neat, organized, and welcoming reception area. * Ensure menus, reservation materials, and guest-facing items are prepared before service. * Follow restaurant grooming, presentation, hygiene, and service standards. * Protect guest privacy and handle reservation information discreetly. * Thank departing guests sincerely and invite them to return. * Participate in internal and external training programs. * Develop detailed knowledge of food, beverages, restaurant concepts, and luxury service practices. * Complete other reasonable guest service duties assigned by restaurant management. Ideal Profile * Minimum 2 years of experience in a luxury hotel, fine-dining restaurant, or high-end hospitality venue. * International experience in a comparable hostess or guest-facing position is preferred. * Excellent spoken communication and interpersonal skills. * Professional appearance with consistently high grooming standards. * Confident engaging with VIP guests and international visitors. * Able to maintain a friendly and composed manner during busy service periods. * Strong organizational skills for managing reservations, waiting lists, and table flow. * Natural ability to build rapport and create positive guest impressions. * Team-oriented approach with the ability to coordinate effectively across front-of-house operations. * Good judgment when handling delays, guest concerns, or sensitive situations. * Additional language capability is advantageous. * Passion for luxury dining, food and beverage service, and guest experience. * Willing to attend training and continuously improve service knowledge. * Flexible to work rotating shifts, evenings, weekends, and public holidays. Skills Set * VIP guest service * Restaurant hosting * Guest greeting * Waiting list management * Table allocation * Reservation coordination * Front-of-house operations * Luxury dining service * Guest flow management * Customer engagement * Complaint handling * Service recovery * Fine-dining knowledge * Professional communication * Multilingual communication * Guest relationship management * Team coordination * Food and beverage knowledge * Hospitality etiquette * Restaurant reception Why Join Us This role provides strong career potential within Dubai 's luxury Hospitality and fine-dining sector. It offers direct exposure to international guests, premium restaurant operations, VIP service, and food and beverage standards within one of the region 's most recognized resort destinations. Atlantis Resorts provides a competitive tax-free salary paid in UAE Dirhams, comprehensive medical insurance with dental coverage, annual flights home, life insurance, incentive opportunities, food and beverage privileges, and discounted rates across Kerzner properties worldwide. Colleagues also gain access to specialist training, internal career mobility, wellness initiatives, and long-term development opportunities throughout the Kerzner International portfolio. About the Company Atlantis Resorts operates Atlantis, The Palm in Dubai, a globally recognized destination combining luxury accommodation, celebrity-chef dining, entertainment, marine attractions, and exceptional guest service. Its restaurant portfolio includes a range of premium and internationally acclaimed dining concepts supported by experienced culinary and front-of-house teams. Part of Kerzner International, Atlantis Dubai employs more than 6000 colleagues representing 129 nationalities. The organization promotes inclusion, employee wellbeing, continuous learning, service excellence, and long-term careers in luxury hospitality.