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VIP Services Coordinator - Guest Experience Job Snapshot Role: VIP Services Coordinator - Guest Experience Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services-Concierge Experience: Minimum 2 years preferred Job Type: Full-time Position Overview VIP Services Coordinator - Guest Experience in Dubai, United Arab Emirates is a Hospitality opportunity focused on personalized itinerary planning, luxury guest coordination, reservation management and Butler service support. Atlantis Resorts is hiring an organized and service-driven professional to manage VIP guest requests, arrange transport, dining and activities, prepare detailed stay plans and coordinate with internal teams, suppliers and partners to deliver seamless high-end experiences. Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Guest Services-Concierge Salary: 7000-11000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Role Context The VIP Services Coordinator supports the delivery of highly personalized stays by organizing every important detail before and during a guest visit. The role works closely with Butler Services, hotel departments, restaurants, transport providers, activity teams and external partners to ensure arrangements are accurate and well coordinated. Strong attention to detail and efficient communication help convert individual guest preferences into smooth itineraries and memorable luxury experiences. Key Responsibilities * Coordinate personalized itineraries for VIP guests based on individual preferences and stay requirements. * Prepare guest arrangements before arrival to ensure key services are confirmed in advance. * Manage personalized guest correspondence through clear and professional written communication. * Coordinate transport bookings including airport transfers and other scheduled movements. * Arrange hotel-related services and support accommodation requests when required. * Manage Food and Beverage reservations across resort restaurants and dining venues. * Coordinate leisure, entertainment and activity bookings for VIP guests. * Support Butler Services by organizing information, schedules and confirmed guest arrangements. * Respond promptly to guest queries and ensure requests are directed to the appropriate department. * Handle customer requests, concerns and service issues efficiently and professionally. * Maintain clear communication with partners, suppliers and external service providers. * Work closely with internal departments to confirm availability and execution of guest requests. * Review itinerary details carefully to minimize booking conflicts or service gaps. * Update guest arrangements when preferences, schedules or operating conditions change. * Maintain accurate records of reservations, special requests and service confirmations. * Coordinate multiple guest requirements simultaneously while maintaining attention to detail. * Monitor outstanding requests and follow through until completion. * Support day-to-day administration within the VIP Services department. * Maintain organized documentation related to guest stays and department activities. * Use Opera or comparable hotel booking systems to manage guest information and reservations. * Communicate relevant guest preferences to Butler, Front Office, Food and Beverage and other operational teams. * Identify potential service challenges before arrival and coordinate preventive action. * Maintain discretion and professionalism when handling confidential guest information. * Support smooth communication between guests and operational departments throughout the stay. * Prioritize urgent guest requests while balancing planned itinerary commitments. * Help deliver service experiences consistent with luxury resort standards. * Maintain knowledge of resort facilities, dining outlets, experiences and available guest services. * Coordinate with external stakeholders where guest arrangements require third-party services. Ideal Profile * Diploma or Degree in Hospitality or another relevant discipline is preferred. * Minimum 2 years of experience as a coordinator, reservation agent, guest services agent or similar customer-facing professional is desirable. * Previous experience handling customer requests, queries and complaints by telephone or digital communication. * Experience within an international luxury hotel or resort environment is strongly preferred. * Good working knowledge of Opera or another recognized hotel reservation and property management system. * Strong organizational ability with confidence managing several guest requests at the same time. * Excellent written and verbal communication skills. * High attention to detail when preparing itineraries and booking arrangements. * Strong customer service instincts and ability to understand individual guest expectations. * Able to read social situations and adjust communication appropriately. * Confident coordinating with internal departments, external partners and suppliers. * Professional and discreet when dealing with VIP guests and sensitive information. * Calm approach when priorities change or urgent guest requirements arise. * Strong administrative skills and ability to maintain accurate guest records. * Team-oriented approach with a commitment to delivering first-class hospitality service. Skills Set * Guest Services-Concierge * VIP guest services * Luxury guest experience * Butler service coordination * Itinerary planning * Guest correspondence * Reservation management * Opera system * Hotel booking systems * Transport bookings * Restaurant reservations * Activity bookings * Guest request management * Customer service * Guest relations * Luxury hospitality * Concierge coordination * Stay preparation * Pre-arrival planning * Supplier coordination * Partner coordination * Internal stakeholder management * Guest complaint handling * Telephone customer service * Administrative coordination * Reservation tracking * Guest preference management * Service recovery * Multitasking * Attention to detail * Written communication * Verbal communication * Confidentiality * Front Office coordination * Food and Beverage coordination * Personalized service Why Join Us This position offers hospitality professionals the opportunity to develop deeper expertise in VIP guest coordination within one of Dubai 's most recognized luxury resort environments. The role provides direct exposure to Butler Services, personalized itinerary planning, high-end dining, guest relations and complex reservation management while strengthening skills that are highly valued across international luxury Hospitality operations. It also creates a strong pathway toward senior guest services, concierge and VIP experience roles. About the Company Atlantis Resorts is part of Kerzner International and operates major luxury hospitality destinations in Dubai. Atlantis The Royal combines premium accommodation, signature dining, wellness, entertainment and highly personalized guest services, supported by international teams dedicated to creating distinctive and carefully coordinated luxury experiences.