Job Opportunities API

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets. This is a senior leadership role responsible for elevating Toku’s infrastructure capability across cloud and on-prem environments, with AWS at the core. You will lead the infrastructure function, improve engineering and deployment maturity, and establish scalable, reliable systems and processes. This role requires strong technical credibility alongside leadership, enabling you to guide architectural direction and enforce best practices across the team. You will thrive in this role if you have previously built and operated robust infrastructure environments and can now scale that experience across teams. What you will be doing Infrastructure leadership & team management: Lead and develop the infrastructure function, with responsibility for managing cloud, network, and internal IT teams, providing direction, performance management, and technical leadership. Organisational structure & capability building: Shape and evolve the infrastructure organisation, improving team structure, role clarity, and technical capability across cloud, networking, and systems functions. Cloud & platform oversight (AWS core): Provide technical oversight of AWS infrastructure, guiding architecture decisions across services such as EC2, ECS/EKS, VPC, IAM, S3, RDS, DynamoDB, ALB/NLB, and CloudWatch to ensure scalable and reliable systems. Infrastructure maturity & process improvement: Drive improvements in infrastructure practices, including Infrastructure as Code using Terraform, and ensuring consistent, repeatable deployments across dev, UAT, and production environments. CI/CD & deployment reliability: Improve CI/CD processes and deployment workflows, addressing gaps between environments and ensuring stable, predictable releases into production. Engineering collaboration & solution alignment: Partner closely with engineering teams to translate application requirements into robust infrastructure solutions, shifting towards proactive infrastructure design and ownership. Reliability, scalability & performance: Ensure high availability, scalability, and performance of infrastructure systems, implementing best practices around redundancy, auto-scaling, and system resilience. Incident management & operational excellence: Oversee incident response processes, root cause analysis, and continuous improvement of system reliability and operational performance. Cross-region support & coordination: Support a distributed engineering environment, ensuring infrastructure effectively supports teams across multiple regions, including collaboration with teams in the Netherlands time zone. Vendor & stakeholder management: Manage relationships with infrastructure vendors and internal stakeholders, ensuring alignment on priorities, delivery, and service quality. Technical leadership & mentorship: Provide hands-on guidance where needed, mentoring engineers and setting technical direction based on prior experience building scalable infrastructure systems. We’d love to hear from you if you have Leadership experience (core requirement): Proven experience leading and managing infrastructure, cloud, or platform teams, with the ability to scale teams and improve performance. Infrastructure background (core requirement): Strong experience across cloud infrastructure, networking, systems, and hybrid envi